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Philippe CANTONNET

Roissy-en-France

En résumé

Joined HP in january 1995 at HP Canada-
Previously was working in a French SSII Neyrial Informatique at Clermont-Ferrand as an IT manager leading support engineers

Highly experienced in service delivery among differents sector ( pharmaceutical, industry, private sector, banking )
During my professionnal life , I have had the opportunity to work in service delivery, account management, project management, mission critical environment.

My profil is cross countries oriented with a strong knowledge of North America and EMEA culture

Currently working for Computacenter France , I'm working as Senior Service Manager to lead service delivery for company supplying industrial gases and services to various industries

Mes compétences :
Itil v3
People management
Management d'équipe
Rigoureux

Entreprises

  • COMPUTACENTER FRANCE - Service Manager Senior

    Roissy-en-France 2012 - maintenant Managing Service Delivery teams to drive Service Desk, Asset Management, Packaging and onsite operations
    Accountable for key performance indicators (KPI) and Service level agreements (SLA) for an international company supplying industrial gases and services to various industries .

  • Hewlett-Packard - Global Account Delivery Manager for International Company

    Les Ulis 2011 - 2012 HP global deal for the delivery of infrastructure (network, servers),assets managements and end-user support services for 15.000 users
    Manage a worldwide delivery team and partner network (49 cuntries)
    Overall responsibility for worldwide delivery forecast, budget and cost

  • Hewlett-Packard - EMEA Regional Account Delivery Manager for International pharmaceutical company

    Les Ulis 2009 - 2011 Accountable for HP TS to support the overall HP delivery of the engagement and ensure SLA conformity and attainment for more than 14000 users among 47 countries in EMEA

  • Hewlett Packard France - EMEA Country Account Delivery Manager

    COURTABOEUF 2003 - 2009 Manage desktop and IT support services for International multi-sector company( 10000 assets) and North Africa
    •Maintain service to 98% SLA under a complex, bespoke data driven program.
    •Maintain and develop solid customer relationships
    •Manage a Partner Delivery team
    .Manage refresh program
    •Work with transition teams to ensure smooth transition of new businesses in GE EUS program
    •Forecast production, variance reporting to actuals.

  • Hewlett Packard France - Program Manager Stockage

    COURTABOEUF 2001 - 2003

  • Hewlett Packard Canada - Solution Center Mission Critical Engineer

    1995 - 2001 IT Engineer HP Canada Edit
    Hewlett Packard Canada
    May 1995 – January 1996 (9 months)

  • Neyrial Informatique - IT Leader

    Clermont-Ferrand 1989 - 1995

Formations

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