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Pierre AGNES

Colombes

En résumé

CRM ERP B.I. sales and presales professional
Value Based Selling expert
Customer strategy set up
Business development, all industries
Customer success management
Customer value and lifetime increase
Business process expert, all verticals
Team management
Sales and Presales Effectiveness
Product marketing management
Product marketing
Partner relationship management

I have over 20 years practice in different roles, developing, implementing and supporting solutions for customers in all industries. I have acted also as presales and product marketing manager for the major actors of the sector including MSA, DBS, GEAC, J.D.Edwards,Siebel and Oracle.
Since eight years, I work as Value Based Selling advisor and manager. I developed a methodology called Value Based Selling with associated tools which allow customers to make safe choices when investing in CRM, ERP or B.I. solutions. This methodology has been successfully applied on the field, across EMEA, with more than 1000 business cases realized within eight years . this methodology transform the classical sales process from selling solution to demonstrating and selling value and got a high user adoption
This methodology and the associated tools are in permanent evolution benefiting from feedback and experience from the field. It can be applied in all phases of the sales cycle
The methodology has been taught and demonstrated across EMEA through regular trainings programs giving to the teams the skills that allow permanent improvement and accelerates sales results and performance

What is Value Based Selling ?
Through the realization of these totally adapted Business cases, the Value Based Selling methodology help customers and prospects to identify review and develop CRM/ERP/B.I. strategies, to identify pains and challenges, to propose adequate solutions, to make priorities and action plans, to evaluate value, risks and potential benefits and to become a trusted advisor changing the relationships from a customer/vendor status to a partnership
It helps prospects and customers to build a Sales/Marketing strategy aligned with the company’s goals. It participates also to improve the sales effectiveness and efficiency by the identification of the key metrics that tracks the company’s efficiency in real time and to check if results are aligned with expectations.

Mes compétences :
Audit
Business
Business development
Business Processes
Customer relationship
Customer Relationship Management
EFFICIENCY
ERP
Management
Microsoft CRM
Planning
Pre-sales
Presales
Relationship
Relationship management
Sales
Team management
Training

Entreprises

  • Oracle - Customer success manager

    Colombes 2015 - maintenant
  • CRM ERP B.I. sales and presales professional--Value Based Selling expert--Author - CRM ERP B.I. sales and presales professional--Value Based Selling expert--Author

    2011 - maintenant CRM ERP B.I. sales and presales professional Value Based Selling expert
    Business case specialist : Value propositions, TCO, ROI, Solution maps studies...
    Team management Sales and Presales Effectiveness
    Business development, all industries Customer strategy set up
    Customer value and lifetime increase Business process expert, all verticals
    Product marketing Partner relationship management
  • CEGEDIM DENDRITE - Value Based Selling advisor

    2010 - 2011
  • SIEBEL then ORACLE - Value Based Selling manager (CRM, ERP, B.I.)

    2000 - 2010 Product Manager then Value Based Selling Manager

    It helps customers and prospects to identify pains and challenges, to propose adequate solutions and to evaluate potential benefits.
    andto make post implementation reviews based on identified KPI's
    The team is composed of 23 SC’s based in EMEA and skilled about VBS methodology
    The overall charter of the VBS Team is to assist in identifying, developing, and closing CRM On Premise/On Demand deals and B.I/Analytics. Typically, engagements last from one to four weeks.

    Main tasks and activities :
    · Reviewing and developing CRM strategies for prospects and customers from the beginning until the end of the deal : pains/challenges identification and solution proposal, financial and business justification, post implementation follow up and customer fidelization.
    · Building business cases to support the purchase of CRM O.D/O.P. and analytics
    · Helping to develop relationships with customer's Senior Executives.
    · Building customer confidence/retention and become trusted advisors
    · Improve customer satisfaction and retention
    · Pipe line development with specific business cases
    · Development of marketing plans on verticals or specific products
    · Organization of seminars and marketing events with partners
    · Driving and training a virtual team of 23 european and middle east SC’s
    · Organization of monthly calls, webcasts, trainings, newsletters
    · Improvement of the sales force effectiveness

    Ø Industry solution executive (Insurance) :
    · Responsible for the South EMEA insurance market Building and executing business plans to attain revenue objectives.
    · Participation to user groups and insurance events
    · Work to prevent and resolve customer satisfaction issues.
    · Develop customers into references
    · Working with third party companies to show business cases
    · Collecting industry business needs to improve the product
    · Making personalized demo’s for prospects


    Ø International Product Manager :

    · Participation to the development, product defect review and launch of two releases of Siebel Financials ( 7.0 and 7.5) for different languages. Quality management.
    · Organization and management of In Country Reviews
  • J.D. Edwards - Consultant avant vente ERP

    1998 - 2000
  • Oracle - Consultant avant vente et chef de produit compta auxiliaires

    Colombes 1994 - 1998
  • MSA / Dun and Bradstreet software - Consultant avant vente

    1987 - 1994
  • Thomson informatique services - Développement maintenance

    1984 - 1987

Formations

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