2014 - maintenant- Management of Product Recall Campaign for Nissan West Europe (France & Benelux), declaration to authorities, repair procedure preparation and customer contact, ensure good rework completion rate over the territories,
- Handling of Technical communications & Warranty policy to the networks, preparation of after-sales procedures to ensure an optimal service for customers and good understanding from dealers,
- Ensure the Environmental assignments (declarations on products, reduction of ecological footprint)
- Administration of Homologation obligations (registration deadlines, vehicles emissions declarations, sourcing of documentation and authorizations for customers)
MSXi
- Technical & Homologation Project Manager
2012 - 2014- Recall Campaign Management for Nissan West Europe
- Technical Publications, Tools Management
- Homologation administration
MSX International
- After-Sales Consultant
2009 - 2012- Assister, contrôler les services après-vente des concessions, en matière de process après-vente, de technique et de politique garantie
- Vérifier l’application des procédures du Constructeur au travers d’audit des concessionnaires
- Etablir des plans d’actions adaptés, engrangeant des améliorations concrètes
- Apporter des outils et de la formation sur site, répondant aux attentes du Constructeur
