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Pierre KALFON

PARIS

En résumé

Senior Partner in Digital Transformation & CRM Business Consulting.
Verticals: Financial (Retail banking, Insurance & Assistance) and Non-Financial Services (Transportation and Travel Services, Specialized Retail, Entertainment, Real Estate, ...)
Offerings: digital transformation, marketing, sales and distribution (market offerings, multichannel, e-management, CRM,...), services, front-office, business development and operational excellence

Mes compétences :
CRM
Digital
Marketing, ventes et services
Transformation numérique
Business Consulting

Entreprises

  • Computer Sciences Corporation - Senior Partner - Digital Transformation & CRM Business Consulting lead

    2014 - maintenant In charge of developing offerings and running engagements in the area of digital transformation & CRM (inside / outside organizations): internal social networks & communities, marketing, sales and services effectiveness, customer-centricity strategies & deployment, offerings portfolio development, efficiency of sales channels...
  • Computer Sciences Corporation - Senior Partner - Global CRM Lead

    2012 - 2014 Global Lead for Social Networking & CRM activities. In charge of Corporate Analysts relationships, global offering design & deployment (cross-verticals)
  • Computer Sciences Corporation - Partner - CRM Business Consulting Lead

    2004 - 2012 In charge of developing offerings and running engagements for cross-verticals clients in the area of CRM (multi-channel distribution, marketing, sales & services effectiveness) from an operating model improvement standpoint (organization, processes, corporate value & culture, KPIs...)
  • Harrison & Wolf - Director - Consulting Division Lead

    2001 - 2004 Corporate communications agency. In charge of the consulting division for major accounts. Member of the Executive Committee.
  • Accenture - Senior Manager

    Paris 1990 - 2000 Senior Manager in the Transportation and Travel Services business unit. In charge of distribution and commercial engagements with key accounts.

Formations

Réseau

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