PARIS-LA DEFENSE
I have worked for 6 years as a CRM consultant (MS Dynamics, SalesForce) for different industries such as :
- Corporate and Investment Banking (CIB)
- Private Banking
- Insurance
Very interested by new technologies and business application in IT, I took different different roles in CRM projects, always dedicated to business analysis
Some past clients :
- Société Générale Corporate and Investment Banking (SGCIB)
- BNP Paribas Corporate and Investment Banking
- Société Générale Private Banking (SGP and UK)
- MAIF
- Europ Assistance
Spécialités
CRM, Business Process Reengineering, Cloud Computing, Web 2.0, SalesForce.com, Microsoft Dynamics, Scrum, Agile
Mes compétences :
Functional analysis
Project framing
Business Process specifications
Workshop animation
Solution customization
Conseil
Système d'information
Business Analysis
Gestion de la relation client
Customer Relationship Management
front office
