Mes compétences :
Empathetic, enthusiastic, dynamic and adaptable
Safety-focused, reactive in emergency situations
Team spirit, good work ethic
Excellent customer service and communication skill
Entreprises
Air France
- Cabin Crew on Long-Haul Flights
Roissy CDG 2017 - 2018- Ensuring strict application of safety and security in line with company procedures
- Greeting customers on board B777, A380, A340 and A330 flights in a safe and secure environment
- Providing timely excellent customer services
- Ensuring consistent safety and comfort to the customers throughout the flight
- Making sure the company's SOPs are followed and respected
- Reassuring customers in case of turbulence or delays
- Communicating any feedback and situations to chief pursers and colleagues
- Attentive to company values and methods in order to be a proud ambassador of the airline I represent
Lufthansa
- Operations Agent and Loadmaster
Boulogne Billancourt cedex2011 - 2014- Elaborating flight plans for cockpit crew briefings
- Performing calculations and planning cargo and passenger placement to keep the aircraft within permissible center of gravity limits throughout the flight
- Coordinating safety and efficient ramp services (fuelling, de-icing and pushback)
- Maintaining safety and security of the ramp at all times
- Complying with all safety procedures and airline policies
- Constantly communicating with flight crew personnel and other ground personnel
- Supervising and managing a team of 4 to 6 agents
Lufthansa
- Passenger Service Agent
Boulogne Billancourt cedex1999 - 2014- Welcoming, helping, reassuring and guiding passengers
- Checking-in and assisting customers in a friendly manner
- Applying security measures and rules at the check-in counter
- Monitoring customer safety during boarding and deplanning
- Dealing with passengers enquiries
- Forwarding updates for arrival stations and connections
- Handling delays, misconnections and overbookings
- First Class Lounge Services
Professional Qualification Certificate recognized by the Air Transport sector, january 2018
Civil Aviation Health Certificate, january 2018
TOEIC 915 Points, C1 Superior Level, april 2016
