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French and English
- Customer Sales Representative
2014 - 2014
Work on week-end
Responsibilities:
- Sales & Marketing skills develop throughout the year, dealing with high level of customer
expectation, marketing approaches were adapted regarding the client needs,
- Adaptability and confidences; appeal the client and emphasize the selling pitch, adapt the selling
speech, voice tone, body language according to the guest.
- Communication; to provide the best service to our customer, to achieve the marketing
objectives, to develop the brand awareness
Achievements:
I developed a strong communication skills as well as confidence. I sold over $4000 furniture on one day.
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Zenith Hospitality Agency
- Food & Beverage Attendant
2014 - maintenant
Work, casual
Responsibilities:
- SUNCORP STADIUM Overseeing and facilitating the delivery of prompt and efficient customer
service to the VIP room (20-40 pax)
- BRISBANE CONVENTION and EXHIBITION CENTRE (BCEC) Attending to a range of corporate
clientele during conventions, major events such as the G20, seminars, corporate dinners, (≈30 -
50 pax)
- ROYAL NATIONAL AGRICULTURAL CONVENTION CENTRE (RNA) Providing excellent customer
service during major events (EKKA), and various social and corporate events: business
meetings, high school formals, university socials.
- GAMBARO HOTEL Attending wedding anniversary, Christmas party
Achievements:
Exceeding customer expectations in the performance of food and beverage attendant duties
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ARMY
- First Class Soldier
2013 - 2013
Responsibilities:
Participating in group drills; training; missions
- Developed strong teamwork skills through participation in group missions.
- Developed discipline and respect; learning self-control, character and efficiency.
- Time Management and Organizational skills
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ixago
- Customer Relationship Manager
2013 - 2013
IXAGO, e-tourism industry (accommodation marketplace) (Paris, France)
Internship, 11 months
Responsibilities:
- Excellent written and oral communication skills; In charge of the Customer Relationship
Management (CRM) , proficient in engaging in oral and written client dispute resolution
- Strong team work skills; building relationships with co-workers and clients to achieve desired
commercial results,
- Developed leadership skills: overseeing and managing the training of new colleagues ;
- Excellent critical thinking and analytical skills; Adapting the sale pitch to a variety of audiences,
gathering feed-back from both professional and private clients
- Excellent interpersonal and marketing skills: understanding and adapting to diverse customer
needs and tailoring the marketing strategy in response
Achievement:
After one year at the position, I was in charge of over 3000 properties and 500 private clients. I
developed commercial awareness and understanding of desired business outcomes, strong
communication skills and the ability to multitask.
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The Customer Relationship Management Department
- Manager
2013 - 2013
Manager Guest Relation, IXAGO e-tourism industry, Real Estate
I worked in the Customer Relationship Management Department
* Benchmark and competitor analysis ;
* Manage the offer product to B2C and B2B market. ;
* Organize of the ergonomie of the web site. ;
* Analyse the buying channel process and several functionalities to optimize it. ;
* I helped setting up client's proposals, especially about CRM ;
* I was in charge of the communication and the optimization of the web site ;
* Conclude transaction with paybal, Norton secured ;
* Analyse visitors behaviour and indicator e-business. ;
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Relais & Château Cap Est Lagoon Resort & Spa
- Head waiter
2012 - 2012
Relais & Château Cap Est Lagoon Resort & Spa Palace, Responsible Room Service
I worked at the Restoration department, head waiter, responsible room service.
* Phone taking order,
* Room service procedure, invoicing.
* Anticipate customer demand.
* Careful attention on the special guest,
* Mise en place of the semi-gastro Restaurant ;
* Managing guest complain and make the things change, ;
* Optimizing the SOP Standard Operating Procedure of the room service and restoration department. ;
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Relais & Château Cap est Martinique
- Chef de Rang
2012 - maintenant
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Chez Livio
- Chef de Rang
2011 - maintenant
-
Le Cap Est Lagoon Resort and Spa
- Room Service Manager
2011 - 2011
Caribbean)
Internship, 6 months
Responsibilities:
- Managing the delivery of 5-star room service and managing guest complaints
- Head waiter in the hotel's gastronomic restaurant ``Le Belem''
- Performing various administrative tasks: phone answering, daily invoicing for accounts,
updating the Standard Operating Procedure (SOP)
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Trendy Restaurant
- Head waiter
2011 - 2011
Chez Livio, Trendy Restaurant 500covert/service
Working as a runner, waiter, head waiter, in a restaurant that make 500cover per shift.
* Take order, ;
* Present the wine, particularities and advice to the guest, ;
* Presenting daily menu, these particularities. ;
* Mise en place of the Salle. ;
* Check up the overall tools using for the service. ;
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Novotel
- Reception
PARIS
2010 - 2010
Novotel Paris La Defense, Reception, Front Desk Agent,
I was in charge of the Check-in, Check-out, night audit, concierge service, invoice, preparing group arrival, managing guest complain,
* Using HOTIX software. Properties Distribution System of Accor. ;
* Daily tasks, preparing group keys and managing rooms, ;
* Manage the particular voucher, expedia, Tour operator, ;
* Customer Relationship Management, by advice concerning the town tourism activities.
* Sports & culture: Rugby regional championship, tennis, basket-ball, hand ball regional championship, ;
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Novotel Paris La Defense
- Front Office Agent & Receptionist
2010 - 2010
Responsibilities:
- Providing concierge service, managing customer check-in and check-out, managing guest
complaints.
- Performing various administrative duties; invoicing, managing phone calls
- Technical skills; Using HOTIX software. Properties Distribution System of Accor.
VOLUNTARY WORK
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ACCOR
- Réceptionniste
Paris
2010 - 2011
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AFT-IFTIM
- Technicien administratif
MARSEILLE
2009 - 2009
