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Rizwan HASAN

Casablanca

En résumé

Email: riz_hasan@hotmail.com

Mes compétences :
crm
siebel
marketing
oracle
strategy
international
grc
Digital Marketing
Customer Experience
Digital
Digital services
Loyalty
Customer feedback management
Ecommerce
Mobility
Gamification
E-commerce
Ux

Entreprises

  • Cgi - Director Consulting Services-Partner, Sales & Business Development

    Casablanca 2019 - maintenant For the Customer Engagement Sector and part of the Leadership management team

    Heading the CRM business (Salesforce, Dynamics 365)

  • CGI - Director-Partner, Sales & Business Development

    Casablanca 2017 - 2018 For the Customer Engagement Sector and part of the Leadership management team

    The Customer Engagement consists in the following functions:
    Digital Commerce
    Mobility
    UX
    CRM (Salesforce, Dynamics 365)
    Contact Center
    DevOps

  • Etisalat - Senior Director, Marketing Digital Services

    Abu Dhabi 2017 - 2017

  • Bombardier Recreational Products - Global Business Relationship Manager, Consumer Experience

    2014 - 2017

  • Ibm - CRM Domain Leader - MEA, IBM Middle East

    Bois-Colombes 2010 - 2014 Sales and Delivery across MEA region

    Also hold the Siebel Capability Leader role: in charge of assets & resources development, recruiting, skills growth, people management, utilization rate, local strategies and business development.

  • Oracle - CRM Regional Solution Architect - Marketing Strategy

    Colombes 2006 - 2010 Implement Marketing solutions based on Oracle applications (specially Siebel) by following the following steps:
    1) Understand the business plan currently running in the company
    2) Discover how the Marketing solution is implemented in terms of business processes (multi-channels)
    3) Design and/or improve current multi-channels business processes
    4) Implement business processes in Oracle applications
    5) Proceed to unit & user tests
    6) Proceed to deployment for go live

    The purpose is to measure the effectiveness and ROI.

    *Jan-2007 till Feb-2007: a leading energy company (Boulogne Billancourt, France)
    - Migrate Call Center for Marketing campaigns

    *Mar-2007: a leading telecommunications company (Velizy, France)
    - Design marketing business processes with call center integration

    *Mar-2007 till Jul-2007: a leading telecommunications company (Prague, Czech Republic)
    - Marketing project Manager
    - Based on the business plan, design marketing business processes with phone, email, direct mail, business partners channels
    - Proceed to their implementation, testing and deployment

    *Aug-2007 till Dec-2007: a leading holding (Istanbul, Turkey)
    - Marketing project Manager
    - Lead Marketing workshops
    - Design marketing processes with email & sms channels
    - Proceed to their implementation, testing and deployment

  • Siebel Systems - Senior CRM Consultant

    2006 - 2006 Siebel Systems - the Worldwide leading company for Customer Relationship Management (CRM) solutions. Oracle acquired Siebel in 2006.

    *Feb-2006 till Dec-2006: a leading luxury company (Shanghai, China)
    - Discover current marketing business processes
    - Design & Improve these processes and design interfaces between internal & external systems
    - Implement solutions
    - Lead a team of configurators

  • EFrontech - CRM Consultant

    levallois perret 2001 - 2006 eFrontech is focused on Siebel CRM delivering CRM solutions to customers.

    I worked for many customers not limited to:
    - EDF (Toulouse, France)
    - AXA Consulting (Paris, France)
    - AXA-IM (Paris, France)
    - 3M (Pontoise, France)
    - BIC (Clichy, France)

  • Atos - Consultant / Business Analyst

    Bezons 1998 - 2001 Business analyst, developer:
    - Ministere de l'Agriculture (Paris, France)
    - Renault (Boulogne Billancourt, France)
    - CNASEA (Issy-les-Moulineaux, France)
    ...

Formations

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