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WIPRO TECHNOLOGIES
- Global Program Director
2011 - maintenant
Main Responsibilities
• Owns Client satisfaction for all level of projects (Mid./Large) service delivery
• Responsible for entire Program delivery : Transition, Delivery, Project, Risk and contract management
• Managing delivery teams: 190 based out in Singapore. 15 in Paris, 70 in Bangalore
• Planning and control –budget forecast/costs/OM/P&L
• Focussing on high value added solutions to leverage service quality and productivity gains
• Manage the interaction between offshore delivery teams and factories with onshore customers teams
Key Achievements
• B.A.U :Increased work force by 19% over 2 years, contributed to new business growth worth 2M€, increased operating margin from 6% to 18% in 2015 through LEAN and industrialisation initiatives across.
• PROJECTS : Monitored the migration from Lotus notes Mailbox to Exchange 2007 (25 000 mailbox - across different continents)
• PROJECTS: Managed the migration of user mailboxes and shared mailboxes from Exchange 2000 to Exchange 2010. (25 000 mailbox across - different continents) and migration of 26000 PCs to WIN7 across 6 different geography
• Visualise and define IT road map and strategies devising solutions ranging from immediate BAU issues to long term vision
• Worked closely with the Wipro back end Practise teams in solution definition, proposal, SOW review, solution walk through, pre sales activities and RFP
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LOGICA/GSI
- Head of hosting
2009 - 2009
datacenters and services managing 30 people. Awarded with the ISO27001 certification in January 2010. +150% ER growth in
* Understanding of commercial models and experienced in sizing deals. Bid management on major outsourcing deals with customers like SFR, JC DECAUX, AREVA, CANAL+...
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LOGICA
- Project Director
COMPIEGNE
2009 - 2011
* Contribute to accelerate Infrastructure Management Services within LOGICA.fr
* Responsible for implementing industrialisation processes and ITIL tools compliant like BMC ITSM Remedy V7
* Developed Service Delivery dpt. With best practises, maximising potentials, coaching and sourcing un experienced SDMs
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CAPGEMINI
- Global Service Delivery Manager
SURESNES
2005 - 2009
* Responsible for full Outsourced services : Application Management, Infrastructure Management, Project Management ;
* Manage overall relationship with customer ensuring the right level of engagement at all levels, service levels are achieved and business opportunities maximized ;
* Seeking recognition by the customer as helping their business performance e.g. increase revenue, reduce cost or risk ;
* Ensuring all delivery teams are customer focused, managing the interaction between onshore and offshore delivery teams ;
* Ability to `create' customer demand through deep understanding of their challenges and identification of appropriate opportunities to help improve their business performance and deliver clear quantifiable outcomes ;
* Ensure accurate forecasting and management of sales pipeline to assist with financial planning within Manage virtual teams - inspire others to contribute towards the achievement of revenue target and increased customer satisfaction ;
* Lead monthly account review with customers
* Control P&L - budget/cost/schedule
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CAPGEMINI
- Global Service Delivery Manager
SURESNES
2005 - 2009
* Responsible for full Outsourced services : Application Management, Infrastructure Management, Project Management
* Manage overall relationship with customer ensuring the right level of engagement at all levels, service levels are achieved and business opportunities maximized
* Seeking recognition by the customer as helping their business performance e.g. increase revenue, reduce cost or risk
* Ensuring all delivery teams are customer focused, managing the interaction between onshore and offshore delivery teams
* Ability to `create' customer demand through deep understanding of their challenges and identification of appropriate opportunities to help improve their business performance and deliver clear quantifiable outcomes
* Ensure accurate forecasting and management of sales pipeline to assist with financial planning within Manage virtual teams - inspire others to contribute towards the achievement of revenue target and increased customer satisfaction
* Lead monthly account review with customers
* Control P&L - budget/cost/schedule
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CAPGEMINI
- Global Service Delivery Manager
SURESNES
2005 - 2009
* Responsible for full Outsourced services : Application Management, Infrastructure Management, Project Management
* Manage overall relationship with customer ensuring the right level of engagement at all levels, service levels are achieved and business opportunities maximized
* Seeking recognition by the customer as helping their business performance e.g. increase revenue, reduce cost or risk
* Ensuring all delivery teams are customer focused, managing the interaction between onshore and offshore delivery teams
* Ability to `create' customer demand through deep understanding of their challenges and identification of appropriate opportunities to help improve their business performance and deliver clear quantifiable outcomes
* Ensure accurate forecasting and management of sales pipeline to assist with financial planning within Manage virtual teams - inspire others to contribute towards the achievement of revenue target and increased customer satisfaction
* Lead monthly account review with customers
* Control P&L - budget/cost/schedule
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CAPGEMINI
- Manager
SURESNES
1998 - 2005
* Managing up to 70 engineers. ;
* Recruting, implementing developement plans and trainings performing annual performance reviews.
* Support them in furthering their career, maximising their potential.
* Align ressource management with business requirements. Optimizing mutualisation.
* Work closely with Service Delivery Management and Account Management teams in solution definition, proposals, SOW review, productivity implementing new delivery models.
* Drive improvements in the reliability and efficiency of the production process from an engineering perspective
* Accountable for maintaining technical skills and level of expertise « responsible for sourcing the right skill, at the right place for the good price''
* Third parties relations
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CAPGEMINI
- Manager
SURESNES
1998 - 2005
* Managing up to 70 engineers. ;
* Recruting, implementing developement plans and trainings performing annual performance reviews. ;
* Support them in furthering their career, maximising their potential. ;
* Align ressource management with business requirements. Optimizing mutualisation. ;
* Work closely with Service Delivery Management and Account Management teams in solution definition, proposals, SOW review, productivity implementing new delivery models. ;
* Drive improvements in the reliability and efficiency of the production process from an engineering perspective ;
* Accountable for maintaining technical skills and level of expertise « responsible for sourcing the right skill, at the right place for the good price'' ;
* Third parties relations
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CAPGEMINI
- Manager
SURESNES
1998 - 2005
* Managing up to 70 engineers. ;
* Recruting, implementing developement plans and trainings performing annual performance reviews.
* Support them in furthering their career, maximising their potential.
* Align ressource management with business requirements. Optimizing mutualisation.
* Work closely with Service Delivery Management and Account Management teams in solution definition, proposals, SOW review, productivity implementing new delivery models.
* Drive improvements in the reliability and efficiency of the production process from an engineering perspective
* Accountable for maintaining technical skills and level of expertise « responsible for sourcing the right skill, at the right place for the good price''
* Third parties relations
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PEROT SYSTEMS
- Production Manager
LA PLAINE ST DENIS
1993 - 1998
* Managing 15 technicians ( 12 operators, 3 team leaders). ;
* Responsible for managing daily operational tasks ;
* Recording of KPI's and measurement against agreed terms ;
* Estimate required resources (time, cost, skills) ;
* Create a documented Customer Satisfaction plan/process for each active Customer, detailing performance history, customer service record, customer satisfaction measurements, and open issues ;
* Monitor project at each stage of development, taking into account deliverables, tasks and individual performance to ensure delivery is on time and to budget ;
* Liaise with project managers, internal support level 2 teams, Application Managment and client
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PEROT SYSTEMS
- Production Manager
LA PLAINE ST DENIS
1993 - 1998
* Managing 15 technicians ( 12 operators, 3 team leaders). ;
* Responsible for managing daily operational tasks ;
* Recording of KPI's and measurement against agreed terms ;
* Estimate required resources (time, cost, skills) ;
* Create a documented Customer Satisfaction plan/process for each active Customer, detailing performance history, customer service record, customer satisfaction measurements, and open issues ;
* Monitor project at each stage of development, taking into account deliverables, tasks and individual performance to ensure delivery is on time and to budget ;
* Liaise with project managers, internal support level 2 teams, Application Managment and client
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PEROT SYSTEMS
- Production Manager
LA PLAINE ST DENIS
1993 - 1998
* Managing 15 technicians ( 12 operators, 3 team leaders). ;
* Responsible for managing daily operational tasks ;
* Recording of KPI's and measurement against agreed terms ;
* Estimate required resources (time, cost, skills) ;
* Create a documented Customer Satisfaction plan/process for each active Customer, detailing performance history, customer service record, customer satisfaction measurements, and open issues ;
* Monitor project at each stage of development, taking into account deliverables, tasks and individual performance to ensure delivery is on time and to budget ;
* Liaise with project managers, internal support level 2 teams, Application Managment and client
