Romain DELOLME

En résumé

Entreprises

• Santa Fe group - CSR consultant

  2012 - maintenant

• American Express - - Lifestyle department concierge

  RUEIL MALMAISON 2010 - 2011 ► Handling specific customer portfolio - Platinum and Centurion card holder, contract up to 30 K euros.
  
  ► In charge of fulfilling very demanding and daily customers’ expectations, strengthened with a worldwide follow up.
  
  ► Ensure that all type of services are compliant with the company policy and law, check on supplier`s quality services and report.
  
  ► Creation of supplier`s contract with the legal department.
  
  ► Make sure that all services are strictly compliant with national/international bank processes.

• Shangri La Hotel Vancouver CANADA - Assistant Chef concierge

  2009 - 2010 ► In charge of ``living Shangri-La`` residence
  guest`s arrangements (leisure, tourism, flights)(290 condominiums)
  
  ► Negotiating services details with suppliers and manage the follow-up.

• Disneyland Paris - Team Leader/Assistant manager ? « New York » et « Newport Bay Club » hotels

  Chessy 2007 - 2008 ► Management of a 20 people, ``cast member`` team.
  
  ► Negotiating with unions on daily working conditions and security compliance.
  
  ► Acting as manager: monitoring supplier`s daily cleaning of convention center ( 5000 m2), and performances specifications.

• DISNEYWORLD USA - Chef de Rang - part time/University Central Florida

  2006 - 2007 ► « Chefs de France » restaurant of Paul Bocuse, Orlando USA : in charge restaurant service /studying at Central Florida University
  
  ► Part time management studies at the Central Florida university of Orlando

• 2002- 2007 Expériences - Chef de rang / housekeeping

  2002 - 2006 ► Radisson hotel sas, Assistant Head housekeeper
  
  
  ► Novotel hotel Toulouse :in charge of restaurant service

Formations

• Ecole Nationale Supérieure Des Arts Et Métiers

  Paris 2012 - 2012 { Post Master degree Human Resources International Mobility }
  
  POST MASTER degree > 5 years degree, labelled : CGE with a co-accredition of the ENS Cachan
  
  

• Institut Conciergerie International

  Paris 2008 - 2009 Manager experience client/conciergerie Int. {Customer experience management/Int. Conciergerie}
  
  Titre homologue Niveau II au RNCP ( bac + 4 )
  
  {National degree equivalence II,4 years degree}

• Institut Régional De Tourisme Et D'Hôtellerie

  Tarbes 2005 - 2006 Technicien superieur gestion hoteliere
  
  Titre homologue niveau III au RNCP ( bac + 2 ) {National degree equivalence III, 2 years degree}
  
  

• Lycee Technique Et D`Hotellerie Toulouse LTH

  Toulouse 2001 - 2003 Metiers de l`hotellerie-restauration
  
  Baccalaureat et 1 ere annee de BTS
  {High School degree and 1st undergraduation year}

• Lycée Marcelin Berthelot

  Toulouse 2000 - 2001 Baccalauréat