En résumé

Cost-conscious, reliable project manager offering a proven history of success supervising, planning, and managing one or more multifaceted IT projects with multiple deliverables, complex dependencies and multi-thousand dollar budgets.

Mes compétences :
Project management
Stress management
Support Utilisateur
Organisation professionnelle
IT Service Management
Business development
Time Management
Conflict Management skills
Communication skills
Sens du service
Gestion de projets
Data Center
Développement web
IT services
Gestion IT


  • Dell - Project manager

    MONTPELLIER 2012 - 2014 Communication and Goal Setting

    Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.
    Nurture relationships with project sponsors as well as business and IT executives.
    Craft and disseminate a clear vision by linking projects to the company’s objectives and results.

    Project Delivery

    Direct and oversee multiple PMs and/or team leads on complex projects.
    Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
    Assess project issues and identify solutions to meet productivity, quality and customer goals.
    Manage resource allocation across multiple projects.
    Guarantee the attainment of key milestones by proactively tracking metrics and project outputs.
    Apply effective project management methodologies and control techniques.
    Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
    Conduct planning and operational readiness assessments to provide an effective transition into production.

    Financial Management

    Identify, maintain and coordinate the elements that lead to financial success.
    Collaborate with finance team to determine impact and implications of various options and recommend the best course for project delivery.


    Work with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.
    Synchronize the efforts of major initiatives involving multiple groups and departments.
    Coach, mentor and motivate junior level PMs and leads.
    Escalate issues and concerns appropriately.
    Offer input and feedback on growth and development opportunities for junior PMs.
    Consider, prioritize and balance the competing needs of diverse stakeholders
  • Skynet Systems - Founder & CEO

    2010 - maintenant Planning administration

    Provide leadership and vision to the organization by assisting the staff with the development of long range and annual plans, and with the evaluation and reporting of progress on plans.
    Oversee preparation of an Annual Report summarizing progress on short and long range plans.
    Research and write discussion papers, analysis documents and proposals as needed to assist the organization in determining and meeting its long and short term goals.

    HR management

    Recruitment and contracting of company and project staff.
    Policy development and documentation.
    Performance management and improvement systems.


    Manage advertising opportunities.
    Oversee content, production and distribution of all marketing and publicity materials (posters, program, flyers, mail outs, brochures etc).
    Manage press development.
    Co-ordinate the invitation of potential future promoters and supporters of the company.

    Financial management

    Provide recommendations regarding investments and cash strategies.
    Provide vision regarding overall financial health of the company.
    Oversee fundraising efforts.


    Insure accurate documentation of production and quality control data and records.
    Direct and oversee site production activities and personnel.
    Oversee and ensure high safety standards at all times.
    Direct production activities to insure safety and compliance with quality control standards, regulatory compliance, and lease agreements.

    Administrative management

    Ensure client and vendor file integrity (documents, analytical information where required, communication notations, etc.).
    Maintain general oversight and insure accuracy of records.
    Assist in development of forms and tools to increase company efficiency and risk management.
  • DELL - IT Engineer

    MONTPELLIER 2009 - 2012 Responsible for the IT function, reporting to – and working
    directly with – the IT Manager.
    Support the IT systems and network and communications infrastructure of an office of +2000 staff (excluding several out-of-office
    staff and remote users) on a day-
    to-day basis, providing:
    Desktop support – working with Windows 7 and 8, Office 2010 and 2013, printers, phones, Blackberry, Access databases.
    Server-side support – working with Windows Server & Exchange 2010, Active Directory, DHCP, Backups, Antivirus, Cripting.
    Network support – working with LANs/WANs, switches, firewalls (Sonicwall), DNS, TCP/IP, DHCP, Wi-Fi, VPNs.
    Support for a number of remote users.
    Responsible for the provision and maintenance of IT, communications, infrastructure services and equipment – ranging from new desktops/printers/phones to new servers, network services and equipment.
    Responsible for liaising with the office building management over technical and mechanical matters.
    Contribute to decisions on IT budgeting, as well as to forecasts and recommendations on IT Strategy.
    Maintain and develop a disaster recovery plan.
    Maintain and develop IT security.
    Manage licenses and support contracts on hardware and software.
    Undertake such other duties as the Company may reasonably require.
  • SOMANA - Service desk manager

    2008 - 2009 Provide leadership, vision, and management to the IT department.
    Work with the Judges, Clerks Office, and staff to assess and respond to IT needs.
    Manage an IT staff of three people.
    Hold departmental meetings to review strate gic goals and initiatives, promote team building and work to provide growth paths for staff.
    Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel.
    Assist in recruiting, hiring, and providing appropriate training for IT support staff.
    Serve on planning and policy-making committees.
    Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
    Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software.
    Serve as primary contact with outside vendors in the generation of RFPs, bids, contracts agreements, and other major vendor interactions, Systems Operations and Maintenance.
    Maintain the integrity and continual operation of the IT network including the wireless networks.
    Ensure the continual functioning of mission critical operations.
    Maintain security and privacy of the information systems, communication lines, and equipment.
    Develop, review, and certify all back-up and disaster recovery procedures and plans.
    Other duties, not listed, may be assigned by the Clerk of the Court, and Chief Judge.
  • Sitel - IT Analyst

    Paris 2005 - 2008 Installing and configuring computer hardware operating systems and applications.
    Monitoring and maintaining computer systems and networks.
    Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
    Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
    Replacing parts as required.
    Providing support, including procedural documentation and relevant reports.
    Following diagrams and written instructions to repair a fault or set up a system.
    Supporting the roll-out of new applications.
    Setting up new users' accounts and profiles and dealing with password issues.
    Responding within agreed time limits to call-outs.
    Working continuously on a task until completion (or referral to third parties, if appropriate).
    Prioritising and managing many open cases at one time.
    Rapidly establishing a good working relationship with customers and other professionals.
    Testing and evaluating new technology.
    Conducting electrical safety checks on computer equipment.


  • Université Du Littoral Côte D'Opale (Dunkerque)

    Dunkerque 2009 - 2010 Master's degree in computer science
  • SUPTECHNOLOGY Casablanca (Casablanca)

    Casablanca 2008 - 2009 College degree in computer engineering
  • Ecole Marocaine Des Sciences D'Ingenieur (Casablanca)

    Casablanca 1998 - 2000 Computer engineer


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