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Saidi JALEL

ARIANA

En résumé

Mes compétences :
Gestion administrative
Finance
Marketing
Communication
Informatique
PHP

Entreprises

  • UBCI BNPPARIBAS - ADMINISTRATEUR SYSTÈMES

    2015 - maintenant
  • Banque UBCI BNP PARIBAS - Charge De Fonctions Administratives Banque Electronique

    2010 - 2015 I deal with all the products CASH MANAGEMENT at the Bank UBCI:
    => Part HOTLINE:
    • Manage customer complaints.
    • Assist clients order to best use these products.
    • Enter claims on the application of management of incidents.
    => Administrative part:
    Input, filed and archived contracts.
    => The proactive part:
    • Inform customers of these technical problems (data entry error, transfer blocked problem with entry)
    => Reporting and analysis regarding the products:
    • Treat a weekly scoreboard.
    • Create a monthly dashboard. Regarding the monthly result.
  • Stream - EXPERT Support - HP

    2009 - 2010 I assume the intervention of top-level technical computing for all HP computers be it desktop or laptop.
    Our role is to resolve by phone all types of incidents SOFTWARE or HARDWARE subject to technical feasibility.
  • AIRESOFT integration - Webmaster

    2009 - 2009 création de site web

Formations

  • Ecole Supérieure Privée D'Ingénierie Et De Technologies - Esprit (L'Ariana)

    L'Ariana 2011 - 2014 INFORMATIQUE
  • Iset Charguia (Tunis)

    Tunis 2007 - 2009 DUT en Management de l'information

Réseau