2010 - 2015I deal with all the products CASH MANAGEMENT at the Bank UBCI:
=> Part HOTLINE:
• Manage customer complaints.
• Assist clients order to best use these products.
• Enter claims on the application of management of incidents.
=> Administrative part:
Input, filed and archived contracts.
=> The proactive part:
• Inform customers of these technical problems (data entry error, transfer blocked problem with entry)
=> Reporting and analysis regarding the products:
• Treat a weekly scoreboard.
• Create a monthly dashboard. Regarding the monthly result.
- EXPERT Support - HP
2009 - 2010I assume the intervention of top-level technical computing for all HP computers be it desktop or laptop.
Our role is to resolve by phone all types of incidents SOFTWARE or HARDWARE subject to technical feasibility.
2009 - 2009création de site web
Ecole Supérieure Privée D'Ingénierie Et De Technologies - Esprit (L'Ariana)
L'Ariana2011 - 2014INFORMATIQUE
Iset Charguia (Tunis)
Tunis2007 - 2009DUT en Management de l'information