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Sandra C.

PARIS

En résumé

----- A cross cultural sensitivity and an international mindset ! -----
Langues etrangeres : Anglais (TOEFL) Espagnol, Hebreu et Hindi (conversationnel)
Management d'équipe de 35 commerciaux dans le respect des attendus et de l'atteinte des objectifs
Augmentation et suivi du taux de conversion,
Recrutement et montée en compétence des equipes, training sessions (plateforme, CRM, salesforce, outils de scripts commerciaux, jeux de roles),
Monitoring, pilotage de l'activité et suivi des indicateurs.
Poste liant mes responsabilités au departement Marketing
Superviseur pour l'activité qualité back office média ecrit et Responsable du processus réclamation.
Elaboration des reports statistiques, traduction de site en francais, ecriture de Templates FR/ENG ou FR/SP/ENG.
Gestion directe des dépots et retraits, et du back office support service client.
Pilotage des activités acquisition Mobile et ADSL en emission et réception d'appels. debriefing. Réalisation d'atelier pour le pole connaissance.
Suivi des indicateurs au quotidien, mise en place de challenge.


Mes compétences :
sheet negotiation
direct marketing
Customer Relationship Management
presentation skills
office support
managed all aspects
customer liaison
budgets
Team player
Responsible for the strategic initiatives
Proven experience
Product Development

Entreprises

  • IOPTION - Team Manager & French-Turkish-Spanish Desk Manager

    2013 - 2013 : French-Turkish-Spanish Desk Manager, 20 Agents.
    Managing Sales Teams, achieving targets, conversion rates, recruitment, training sessions (platform, CRM, salesforce, tools, sales script), Monitoring, connected to marketing/direct marketing, reports, statistics, site translations, template FR/ENG or FR/SP/ENG. Achieving sales targets. Direct handling of deposits, withdrawals, working with back office support.

  • FREE-MOBILE - QUALIPEL Team Management

    Paris 2011 - maintenant Free MOBILE (20 to 35 persons) : Ensure a service oriented and professional working environment, by supervising the performance of my team members, and executing necessary actions for their motivation when required.
    In charge of all reporting aspects, communication terminology, technology, and organizational procedures.
    Creating a sense of ownership within the employees, elaborate the daily reports and analyze the results, monitoring, organizing, and coaching my team on a daily basis.
    Meet the objective, ensuring that the schedule is followed properly as designed. Striving for new ways continuously, to increase the quality of service.
    Handling escalated calls, complaints, questions and queries as necessary.
    Communicating the Company's purpose, core values, and vision to my team.
    Documenting general reports on each team member's performance and targets, as well as ensuring they exceed the target.

  • Brazil Russia India China - Business Development Manager

    2009 - 2011 Trade and business with the BRIC plus South Africa. Consultancy services, direct marketing research, new product development, accompaniment of foreign delegations, performing business development and sales support activities
    Proven experience across a full spectrum of industries, products and services.
    In charge of a customer's portfolio in France and in India (Renault, Khadder Corporation, DelGaudio, Mandar, Raj Travels, Boston Capital Partners, Red Malin, W.I.S.E, Jyothi Automobile... )
    Monitoring projects from the meeting with the client through to the delivery of the project
    Setting up strategic partnership
    Interfaced and coordinated with various prospective clients mapping their requirements for India market.
    Experience in all phases of the partnership cycle, from identification of relevant targets to term sheet negotiation and contracting
    Ensure rapid response and fill all positions in a timely manner whilst providing world class customer service

  • CARAMEL CALL CENTRE - Managing Director

    2005 - 2008 Established a French expatriated call centre in Tel Aviv, set-up office, hired people, developed market for French Training professionals and managed all aspects of a quality survey for TEVA PHARMACEUTICAL for their operations in Europe.
    Responsible for the strategic initiatives & developments, customer liaison between Israel and France.
    Achieve sales and profit budgets through consistent sales motivation.
    Organizing briefs for the team
    Recruit, train, supervise and schedule
    Create an enjoyable and positive work environment while maintaining a professional approach in behavior, appearance and communication
    Ensure the induction process is followed for each new team member.

  • GRAND OPTICAL - Optician & Laboratory technician

    Saint-Quentin-en-Yvelines 1994 - 2000 One-hour service in quality eyewear delivery, laboratories in store.
    Eyeglasses, prescriptions sunglasses, contact lenses, lenses
    300 customers served per day- Champs Elysees
    Digital measurements and ACCURA Technology
    In charge of the Foreign customer's

Formations

  • Paris I Sorbonne (Paris)

    Paris 1992 - 1994 DEUG

  • ENIO

    Paris 1991 - 1991 Baccalaureate Degree

  • ENIO

    Paris 1988 - 1991

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