Sandra C.

En résumé

Entreprises

• IOPTION - Team Manager & French-Turkish-Spanish Desk Manager

  2013 - 2013 : French-Turkish-Spanish Desk Manager, 20 Agents.
  Managing Sales Teams, achieving targets, conversion rates, recruitment, training sessions (platform, CRM, salesforce, tools, sales script), Monitoring, connected to marketing/direct marketing, reports, statistics, site translations, template FR/ENG or FR/SP/ENG. Achieving sales targets. Direct handling of deposits, withdrawals, working with back office support.

• FREE-MOBILE - QUALIPEL Team Management

  Paris 2011 - maintenant Free MOBILE (20 to 35 persons) : Ensure a service oriented and professional working environment, by supervising the performance of my team members, and executing necessary actions for their motivation when required.
  In charge of all reporting aspects, communication terminology, technology, and organizational procedures.
  Creating a sense of ownership within the employees, elaborate the daily reports and analyze the results, monitoring, organizing, and coaching my team on a daily basis.
  Meet the objective, ensuring that the schedule is followed properly as designed. Striving for new ways continuously, to increase the quality of service.
  Handling escalated calls, complaints, questions and queries as necessary.
  Communicating the Company's purpose, core values, and vision to my team.
  Documenting general reports on each team member's performance and targets, as well as ensuring they exceed the target.

• Brazil Russia India China - Business Development Manager

  2009 - 2011 Trade and business with the BRIC plus South Africa. Consultancy services, direct marketing research, new product development, accompaniment of foreign delegations, performing business development and sales support activities
  Proven experience across a full spectrum of industries, products and services.
  In charge of a customer's portfolio in France and in India (Renault, Khadder Corporation, DelGaudio, Mandar, Raj Travels, Boston Capital Partners, Red Malin, W.I.S.E, Jyothi Automobile... )
  Monitoring projects from the meeting with the client through to the delivery of the project
  Setting up strategic partnership
  Interfaced and coordinated with various prospective clients mapping their requirements for India market.
  Experience in all phases of the partnership cycle, from identification of relevant targets to term sheet negotiation and contracting
  Ensure rapid response and fill all positions in a timely manner whilst providing world class customer service

• CARAMEL CALL CENTRE - Managing Director

  2005 - 2008 Established a French expatriated call centre in Tel Aviv, set-up office, hired people, developed market for French Training professionals and managed all aspects of a quality survey for TEVA PHARMACEUTICAL for their operations in Europe.
  Responsible for the strategic initiatives & developments, customer liaison between Israel and France.
  Achieve sales and profit budgets through consistent sales motivation.
  Organizing briefs for the team
  Recruit, train, supervise and schedule
  Create an enjoyable and positive work environment while maintaining a professional approach in behavior, appearance and communication
  Ensure the induction process is followed for each new team member.

• GRAND OPTICAL - Optician & Laboratory technician

  Saint-Quentin-en-Yvelines 1994 - 2000 One-hour service in quality eyewear delivery, laboratories in store.
  Eyeglasses, prescriptions sunglasses, contact lenses, lenses
  300 customers served per day- Champs Elysees
  Digital measurements and ACCURA Technology
  In charge of the Foreign customer's

Formations

• Paris I Sorbonne (Paris)

  Paris 1992 - 1994 DEUG

• ENIO

  Paris 1991 - 1991 Baccalaureate Degree

• ENIO

  Paris 1988 - 1991

Réseau

• Ari BITAN

• Jessica ELLOUK

• Martial BERCET

• Morgane TELLAI

• Said NAIM

• Sandrine MEYNIER