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Sandra FONTAINE

Paris

En résumé

Experienced Content Specialist skilled in creating, managing and publishing documentation and e-learning material for one of the largest players of the enterprise application software industry. Reliable, proactive and highly effective, I excel in delivering timely and outstanding quality to all of my audiences and customers. Excellent oral and written communication skills across international and regional cultures.

Mes compétences :
Communication
Documentation production (paper, PDF, online help)
Desktop Publishing (DTP)
People management
Web creation and content management
Project Management deliverables
E-Learning recording and editing
Gestion de projet

Entreprises

  • SAP - Documentation Production Specialist

    Paris 2008 - maintenant • High volume documentation build and life cycle management.
    • Quality control of content and layout produced in US and localized versions (11 languages).
    • Publish content to internal and external customers.
    • Write tutorial and training scenarios, workflows and content.
    • Create e-learning solutions to support and train internal stakeholders.
    • Internal wiki content production and management.
    • Work with product managers, technical writers and translation teams in an international and distributed environment to ensure timely delivery of quality content matching customer needs and requirements.

  • Business Objects - Technical Documentation Team Lead

    Levallois-Perret 1998 - 2007 • People Management (MBO’s, career evolution, annual reviews).
    • Responsible for output generation and publishing of the entire Business Objects technical documentation (PDF, CHM, HTML Helps).
    • Creation and maintenance of internal documentation website to communicate about processes, release dates, dashboards, notifications, meeting minutes.

  • COMAU - FIAT - Account Manager

    1997 - 1998 • Account Management for VW, Renault, PSA Peugeot-Citroën.
    • Billing, ordering and stock management.

  • D.A.T. - Desktop Publisher

    1995 - 1997 • DTP (Interleaf sous UNIX) for localized documentation (General Electric Medical Systems).
    • Quality control of content.

Formations

  • Lycée Bellevue – Charente Maritime 17 (Saintes)

    Saintes 1993 - 1995 BTS Tourism

    BTS Tourism

Réseau

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