Sara MAJIDI

En résumé

Entreprises

• HP Enterprise Services - Account Service Manager

  Courtaboeuf 2014 - maintenant As a Single Point of Contact for the Account Service Management for both European and Asian Data Centers, I am responsible for the supervision of a staff of fourteen Process Leads managing the Account’s Processes in Rabat, Sofia and Kuala Lumpur. I am also responsible for the team’s recruitment, planning, development as well as for cross-training for all Delivery teams in the account processes and tools.
  *) Manage Account Processes: Incident, Change, Problem, Capacity, Availability, Configuration and Service Level Management;
  *) Build and maintain an appropriate level of customer relationships in support of Account Delivery leaders and Service Management Processes.
  *) Manage and proactively drive delivery of Service Management functions according to specified SLA’s and metrics within the Account
  *) Provide Service Management process support / feedback / continuous improvement plans;
  *) Adhere to ITIL Service Management standards in both process and tools;

• HP Enterprise Services - Process Owner

  Courtaboeuf 2013 - 2014 My role was to ensure Incident and Change processes were correctly documented and known. I was also responsible for all communications between Sofia’s Service Management and Rabat Delivery Team as a Single Point of Contact.
  *) Ensure incident and change management processes deliver business value;
  *) Ensure compliance with any and all related Policies;
  *) Define Process roles and all related documentation;
  *) Advocate Process and ensure proper training is conducted;
  *) Ensure the process is executed appropriately at each described step;
  *) Ensure the appropriate inputs/outputs are being produced;
  *) Guide process practitioners appropriately;

• HP CDG IT Services - Process Manager

  2011 - 2013 As a process manager I had to conduct Incident, change and Problem processes in accordance with ITIL Standards. In a day-to-day basis, follow-up on reporting to identify recurrent problems.
  • Lead governance meetings (Daily Operational Calls, Weekly meetings, Monthly Review, CAB ...)
  • Implement plans for process improvement change / incidents management;
  • Prepare of RCA (Root Cause Analysis);
  • Implement action plans for Problem Management and preparing daily / monthly reports.
  • Participate in projects:
  o Implementation of Onboarding Process in ITO department
  o Establishing a knowledge database to bring together all account documentation, procedures of different Capabilities;
  o Establishment of Case Assessment in collaboration with the Quality team to monitor incidents from end-to-end and incident management process improvement.
  o Implementing and monitoring of transition plan from Shared Delivery Model to a semi-dedicated model on the account.

• KBM Consulting - Business Intelligence Developer

  2011 - 2011 * Construction of OLAP Cubes in SSAS. ;
  * Developing an Application to automate documentation of SSAS.
  Internships ,

• L'Administration des Douanes et Impôts Indirects - Intern

  2010 - 2010
  * Editing and adding modules to the existing design (MVC1)
  * Migration of an application of budget management from MVC1 to MVC2 on the Struts Framework. (J2EE) SSAS.

Formations

• International University Of Rabat (Rabat)

  Rabat 2014 - 2015 Executive Master
  
  Strategic Planning
  Managing Organizational Change
  Management of project portfolio
  Management programs
  Project Management
  Project Management Office (PMO)
  MS Project
  agile management
  Operations Management & Process Engineering
  Lean Six Sigma
  Team management and leadership
  Innovation Management

• Ecole Marocaine Des Sciences De L'Ingenieur - EMSI RABAT (Rabat)

  Rabat 2006 - 2011 Bac+5
  
  Diploma of Computer Sciences Engineering

Réseau

• Abdelilah MEKKID

• Achraf HARRAS

• Amine EL MOUTCHOU

• Fouad BOUKOULET

• Hicham OUDGHIRI HASSANI

• Morad EL ALALI

• Naoufal ERRAMHI

• Soufiane BENAMEUR

• Zakaria ELHAMZAOUI