Serge MAGNIER

En résumé

Entreprises

• Sanofi - Head of Workplace Services Operations Management - Sanofi

  Paris 2017 - maintenant

• Sanofi - Global Infrastructure Stream Leader – Customer IT Service Delivery

  Paris 2017 - maintenant Complete ex BI-CHC users’ integration (3 500 in 66 countries) into Sanofi.

• Sanofi - Head of Real Estate Infrastructure Stream – Customer IT Service Delivery

  Paris 2016 - 2016 Merial divestiture (8 500 users) & BI-CHC integration (3 500 users)

• Sanofi - Head GIS Service Delivery Management - End User Services - EMEA Service Delivery chez Sanofi

  Paris 2015 - 2016 For Sanofi Campus in Lyon, Vaccins and Merial sites in France (~ 10 000 users):
  
  • Accountable for managing the relationship with the local IS and business organization concerning delivery of GIS services (Global Infrastructure Services).
  • Accountable for delivery of end user services at the GIS sites and business functions in scope aligned with agreed service level, local regulatory, audit and SOX requirements
  • Ensures that the GIS service is aligned with business priorities and requirements at the sites. He coordinates GIS service delivery and is responsible of proper communication of GIS services to the business
  • Responsible to coordinate and consolidate GIS budget cycle and ensures requirements are met
  • Provide feedback to GIS management on the impact and results of the GIS strategy and service at a local level at the sites in his scope
  • Ensures an efficient and continuously improving service in line with business needs and service level agreements
  • Ensure operational issues, including incident and problems are resolved and escalated if needed
  • Coordinate projects in the scope to meet GIS priorities and address specific needs and requirements into GIS
  • Review talent and skills development, develop people
  • Manage all aspects of the GIS service delivery and coordinate infrastructure resources including the internal team, external suppliers and contracts and the relationship with GIS teams
  

• Sanofi - Global Transition Lead for Service Desk and Access Management (SANOFI)

  Paris 2014 - 2015 Global Transition Lead for Service Desk and Access Management whithin GUEST program (Global Unified End User Support Transformation)
  Member of the Regional Service Delivery EMEA Leadership Team – in charge of Global Infrastructure Services (GIS) Transformation Programs => Conduct main GIS strategic transformation programs
  
  2014-2015: GUEST program: “Global Unified End users Support Transformation”:
  • Implement a quality user support through one global partner
  • Move from 24 Service Desks to a single virtual one (24/7 in French and in English, 12/5 for other languages)
  • Move from 22 Access Management teams to a single virtual one
  • Unify the organization
  • Unify service levels
  • Standardize, procedure and automate activities covered as much as possible
  • Deploy a global model (Service Desk, Access Management, On Site Support)
  • Provide Service Desk & Access Management expertise and global consistency regarding new global process to design and to implement
  
  
  
  Trainings:
  • Sanofi Program and Project Management (2014)

• MERIAL (Sanofi Group) - Infrastructure & Outsourcing Director - EMEA Region

  2002 - 2013 Main responsabilities:
  
  • In coordination with the Strategic Outsourcers implement adequate service level agreements, measure & improve service level to meet business requirements
  • Active participation in the Global technical choices and the definition of MERIAL’s IT standards
  • Implement an efficient escalation & issue management process and Coordinate within MERIAL for issues, changes,
  • Management of the infrastructure expense & capital budget
  • Overall coordination of regional infrastructure projects & active participation of worldwide projects.
  • Overall coordination of the Strategic outsourcing contract while building positive relationship between his team & the outsourcer
  • Overall coordination of the support to the business projects & application support teams
  • Management of hardware & service procurement in coordination with purchasing & legal
  • Management of voice & enterprise network in the region in coordination with the other region
  
  
  
  Last realisations:
  
  • Integration within Sanofi (Network, servers,...)
  • Project leader for global ALTIRIS CMS 7.1 deployment and configuration.
  • Windows 7 & Office 2010 deployment for EMEA
  • BPT (Business Process Transformation: Oracle Business Suite (R12) implementation - Global project): Project member for the Oracle US security (frequent trips in the US) to reproduce it in France (team lead) - (International experience).
  • Project leader for a Global Service Desk implementation working closely with the other Regions - (International experience).
  • Project member and Process owner for a Six Sigma Black Belt project (Self Service Password Reset project) - (International experience)
  • Negotiate, put in place and manage the outsourcing contract for EMEA region
  • Manage the Infrastructure Budget for EMEA region.
  • Manage local, regional or global projects in coordination with global functions
  • Manage an ALTIRIS pilot. This tool became a MERIAL standard Worldwide.
  • Actively participate in the global decisions (Technical Standards, …)
  • …
  
  
  Trainings:
  • Merial Développement des compétences émotionnelles (2013)
  • Merial Effective Coaching Program (2012)
  • ITIL V3 Certification (2011)
  • Merial Leadership Development Program – 2007-2008
  • Merial Six sigma Green Belt project: Sponsor training - 2007
  • Merial Six Sigma Black Belt project: Process Owner training - 2006
  • IPL : Inter Personal Leadership training – MERIAL – June 2004
  • Project Management training – MERIAL – 2003

• Thales Freight & Logistics (Thales Group: ex. Thomson-CSF Group) - IS Director & Security Officer

  2000 - 2002 Member of the Thales Freight & Logistics Steering Committee.
  
  • Put in place an IS organization (managing three to six people), managed outsourcing contract with SYSECA and IS budget. The main objective was to find the best balance between insourcing & outsourcing.
  • Was in charge of establishing technical standards and to negotiate hardware and software purchases.
  • Provided technical support to the different business project teams.
  • Responsible of security in conformity with the Thales Group security rules
  
  
  Trainings:
  • Management training – THALES – 2001/2002
  • RSSI training (IS Security Officer) – 2001
  • Quality Auditor training (ISO 9000 v2000) – THALES – 2001
  • Project leader training – THALES – 2000

• THALES IS (Thales Group - ex Thomson-CSF) - IS Outsourcing Site Manager

  1999 - 2000 Manage 4 outsourcing contracts

• IRCI (Ingenierie Recherche et Conseil en Informatique - Centre d'expertise NOVELL) - IS Consultant / Engineer

  1992 - 1998

Formations

• I.P.S.A (Institut Polytechnique Des Sciences Appliquées - Sciences Et Techniques Aérospatiales) IPSA (Ivry Sur Seine)

  Ivry Sur Seine 1986 - 1991 Sciences appliquées - Aéronautique - Aérospatial

• IPSA (Paris)

  Paris 1986 - 1991 Aéronautique, aérospatial, sciences appliquées

Réseau

• Anne-Dominique GAUDET-MONINOT

• Béatrice JOULIN

• Cédric ROUVIÈRE

• Cyril MORIN

• Dominique DIJOUX

• Dubois PASCAL

• Eric LAMBERT

• François VANHERSECKE

• Laurent VOYER

• Vincent PICARD