En résumé

Mes compétences :
Gestion de projet
Account management
Service client
Email marketing


  • Expertsender - Country manager brazil

    2016 - maintenant • Opening, development and management of the Expertsender Brazil
    • Assume profit and loss responsibility for the company
    • Develop and implement strategies for revenue and profit growth
    • Develop and execute short and long-term marketing strategies
    • Plan and implement processes to improve efficiency and cost-effectiveness
    • Develop and analyze financial reports to determine progress in achieving business objectives
    • Develop and monitor budgets and forecasts
    • Measure and evaluate service levels offered to customers to improve customer retention (Churn < 5%)
    • Oversee processes for quality management
    • Identify, drive and support change management to ensure continuous improvement
    • Recruit, develop and performance manage staff to establish a top performing team
  • Alglete - Support & Services Director

    2013 - 2016 Exclusive distributor of DENYALL in Brazil, a world leader in Web Application Firewall (WAFs), present in the 2014 Magic Quadrant of Gartner.
    Exclusive distributor of SMARTFOCUS in Brazil. We provide complete sales and technical support for this leading European ESP.
    Exclusive distributor of MOTIONLEAD, the mobile branding solution made for mobile.
  • SmartFocus - Regional Professional Services Director LATAM

    Clichy 2013 - 2013 Reporting to the VP WW Professional Services, I am primarily responsible for the successful delivery of all services within the region.

    • Direct line management of regional PS teams.
    • Manage Professional Services involvement in the entire customer lifecycle with special emphasis on customer satisfaction.
    • Adhering to and adding to best practices within the WW Professional Services organization.
    • Drive the adoption of PS methodologies, processes and systems, contributing to the creation of best practices.
    • ensure quality & efficient services are delivered according to predefined SOW's in a SaaS model
    • Responsible for hiring, training and managing consulting professionals as per planned targets.
    • Developing and maintaining strong relationships with Sales & Pre-Sales management.
    • Responsible for scoping requirements as well as Statement Of Work.
  • Emailvision Brasil - Director Support & Services

    2012 - 2013 -In charge of the support customer for Emailvision Brasil : 90 customers

    -Organization and implementation of Level 1 Support in LATAM

    -Key account Management

    -Implementaion of new email strategy for our customer

    -Staff Management : 16 persons
  • Emailvision - Account Sales Manager

    Clichy 2011 - 2012 -Customer Services
    Management of an important customer portifolio through a daily follow-up. By watching those customers’ achievements closely, assisting with their e-mail marketing strategies, through both advising and the creation of operational tasks (viral marketing, buzz marketing, datamining, etc)

    -Skill in Sales
    Perform service sales to this customer portfolio and raise their confidence aiming to improve their e-mail campaigns, to better use and properly grow their database.

    -Management of a Small Team (12 persons)
    Perform the full management of a team in charge of creating campaigns, custom development and data treatment.
  • Netcollections - Stage assistant chef de projet acquisition - Webmarketing

    2009 - 2009 Gestion de projet : jeu de coregistration
    Gestion de campagne ( échange mailing, CPL, CPM, CPA)
  • Emailvision - Client Service Consultant

    Clichy 2009 - 2011 Creation of both Acquisiton and Retention campaigns. Deliverability and web marketing (Segmentation, Message) advisory. Management of technical projects, development of shell scripts in order to perform Database synchronization.
  • Association génération oxygene - Chef de projet multimedia/evenementiel Championnats de france

    2008 - maintenant Organisation des Championnats de france de Semi Marathon


Pas de formation renseignée


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