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Severine SGARD

Puteaux

En résumé

Experienced Customer Sales officer in France in search of a position that would utilize my skills and experience into an international environment.

Now seeking the next challenging and rewarding opportunity to demonstrate substantial abilities and make an effective contribution in a successful, end user focused team.

Key Skills

Effective communication skills

• Customer-focus driven, establishing and improving client communications, maintaining ongoing professional relationships.
• Strong verbal and written communication skills for dealing effectively with all types of personalities.
• Addressing customer inquiries, interpreting and delivering information, proposing suggestions, providing guidance and good conflict resolution skills.

Good time-management and planning skills

• Keen eye for detail
• Ability to work well under pressure and deadlines
• Establish priorities systematically, differentiating between urgent, important, and unimportant tasks
• Computer Literate: Word, Excel, PowerPoint

Teamwork & Collaboration Skills

• The ability to work effectively with others on a common task, taking actions which respect the needs and contributions of others, contributing to and accepting the consensus, negotiating a win-win solution to achieve the objectives of the team.

Entreprises

  • SONY - Sales Officer

    Puteaux 2009 - maintenant Being the customer’s point of contact for sales orders of professional products, system integration projects, and service contracts in a European region (France, Belgium and Switzerland).

    • In charge of the creation and maintenance of customer sales orders in SAP within contracted terms, ensuring that delivery schedules are actively managed, and that any change in schedule is communicated and orders go through to delivery and invoicing.
    • Sales activities covering Returns/claims, Loan and demo orders, Co-ordination of configuration products, consignment stock management, price reduction requests.
    • Management of supply requirement, arranging manual allocation. Negotiating priority with the supply chain in UK for urgent deliveries.
    • Assist in administration of leasing contracts, check leasing documentation is in line with the local procedure and deliver the documentation to the leasing company. Ensure customer signs off and confirm goods receipt in order to get payment from the leasing company.
    • For Solutions business, ensuring that project financial status is updated revenue recognition process where necessary.
    • Regular meetings with my manager in charge of the European sales officers team, based in UK, meetings by office communicator or face to face

  • Sony - Sales administrator

    Puteaux 2000 - 2009 SONY IT & Consumer

    • Responsible for interfacing with customers by phone, email and fax
    • Handle the tasks of receiving, processing and invoicing customer orders in an accurate manner
    • Tracking of special orders to meet customer specifications
    • Provide administrative support to the marketing and sales division
    • Liaison with material planning in Belgium and the warehouse to ensure good coordination

Formations

Réseau

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