Sidali LADIH

En résumé

Entreprises

• Marriott International - Front Office Manager

  2015 - maintenant Managing and training the Front Office team, concierge, night auditor and team of receptionists
  Ensuring the front desk provides a professional and friendly service for customers
  Dealing with customers, including handling complaints when they come to the desk
  Troubleshooting emergencies
  Involve controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information requests.

• RedMed Global Solutions - Camp Boss Assistant

  2014 - 2015 Assistant Base Manager of a Luxury residences in a leafy environment, 24/7 security,
  intelligent office space equipped with the latest communication technologies, but it goes a
  step further in energy companies business during their operations in Algeria by providing a
  full range of services.
  
  -Manage and control the Staff village needs to support the Group Housing Dep't strategy
  across all territories.
  
  - Identifying and implementing all the village needs and requirements and complementing this
  with the goal of cost efficiency.
  
  - Handling the communication & coordination with the concerned contractors and the
  shareholders in the day to day tasks.
  
  - Maintain efficient filing and tracking system and to keep it up to date (Maintain records of
  camp and tracking check in and out)
  
  - Attract satisfaction through quality image, and represent the department with excellence in
  the camp by avoiding numbers of complaints.
  
  - Submit monthly reports including Occupancy report, Maintenance report and
  Complaints/suggestions report

• Marriott International - Guest Relations Manager Opening

  2012 - 2012 The modern Renaissance Tlemcen Hotel offers 204 upscale rooms/suites
  
  - Prepare VIP amenity and check room facility before guest arrival ;
  - Effectively handle guest complaints
  - Service of Executive Floor Lounge ;
  - Introduce Tlemcen famous tourist and historical destination ;
  - Monitor guest relations' personnel to ensure maximum guest satisfaction through personal
  recognition and prompt cordial attention from arrival through departure
  - Promote M Reward Preferred Guest membership program and enroll. --Ensure
  M Reward members consistently receive all benefits, repeat guests and other VIP's receive
  special recognition and service
  - Up selling room upon check-in, and providing recognitions and benefits to up selling guest
  - Resolved pending guest issues and followed up with relevant departments.

• Accor - Night Manager

  Paris 2012 - 2014 Monitoring Property Operations.
  
  -Represent the General manager and senior management in their absence and taking full
  responsibility of the hotel
  -Oversee the entire operation and departments to ensure standards are maintained.
  -Manage, record and promptly resolve issues and challenges that arise.
  
  -Act in accordance with all security and emergency procedures and manage the
  investigation of these as required.
  
  -Night manager report, hotel business revenue & budget analysis.
  
  -Attend appropriate training courses when required and assist the Night teams.

• Marriott International - Front Office Supervisor Preopening

  2011 - 2012 * Train the Front Office team (GSA,AYS,Conciergerie...).
  * Checking the guests in/out and handling all the payment transactions.
  
  * Assisting the guests and handling their requests and complaints.
  
  * Allocating rooms for early arrivals, VIP and coordinating with the other departments
  for the same.
  
  * Following up the discrepancy reports for the HK department.
  
  * Replacing the Night Manager and handling all his tasks.
  
  * Checking arrival of the day report to ensure proper market segmentation and
  proper rate code applied to different companies.
  
  * Checking all city ledger bills, credit cards and cash refunds bills to ensure proper
  billing and related document attached.
  
  * Closing micros and performing the Opera indexing process and night run process.

• Ibis Hotel Algiers Airport - Night Auditor & Receptionist

  2009 - 2009 * Treat the expected departures.
  
  * Cancel unsecured reservation/No Shows.
  
  * Managing basic accounting procedures.
  
  * End of day procedures, invoicing, payments and cash operations
  
  * Closing pickups & editing reports.
  
  * Offering the 24hr Room service & bar during the night.
  
  
  
  * Operator Call center , Receptionist Cashier

• Hilton Worldwide - GSA

  Puteaux 2007 - 2009 Responsibilities:
  
  * Dispatch incoming and outgoing internal & external calls.
  
  * Providing customers with secretarial services and meeting their daily needs.
  
  * Record customer requests and service coordination, technical housekeeping,
  reception, concierge etc ... until the resolution of the problem.
  
  * Check in, Check out, perform Walk Ins and Front Desk Reservation.
  
  * Receive guests' complaints, ensure that the guests are satisfied immediately, and
  inform the FDSM.
  
  * Maintain regular contact with frequent guests and all important guests of the

Formations

• Académie Accor

  Issonne 2012 - 2012 Foundations of Leadership

• Académie Accor

  Issonne 2012 - 2012 Evaluation

• National Foreign Language Institute (Alger)

  Alger 2001 - 2003 English Litterature

Réseau

• Ait Lahcen HASSAN

• Amin KERBOUA

• Audrey HOARAU

• Aziz BRITANIA

• Hamida LAKROUZ

• Hamza CHEREF

• Ikram NACER

• Nadeau RADIO

• Sandra LEFEVRE

• Yacine CHEBALLAH