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HP
- Account Delivery Manager
Courtaboeuf
2016 - maintenant
Customer relationship and account management
Escalation management
P&L Management
Change order management
Supplies and Break & Fix Management
FIS (Fleet implementation sheet) and NRD (Non reporting devices) management
End of term/Contract extension management
Reporting management
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HP Enterprise Services
- MEMA CRT Specialist at HP
Courtaboeuf
2014 - 2017
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HP Enterprise Services
- Technical Solutions Engineer
Courtaboeuf
2010 - maintenant
I joined HP and I work as a Technical solutions engineer for LaserJet Multifunction printers, I assisted HP customers for their LaserJet MFP's Software and Hardware issues, I collaborated with engineering software teams and hardware escalation teams, and I contributed to develop solutions to complex printer's issues.
I have got many rewards for customer satisfaction experience across the last years within HP.
I worked within a close team for specific tasks/customers and I have followed the IPG certification curriculum.
* Competencies:
I had ILT and VCR trainings for Project management (PMF) and LEAN Six Sigma (the Basics of DMAIC), Information Security and Risk Management, Presentation Practice Workshop for Virtual Presentations - HPVC, HP Enterprise Services Information Security Management System (ISMS), English as a Second Language (for Enterprise Business) - Global English, Customer experience and communication curriculum.
I have a well-organized development plan checked with my managers and I have clear improvements and developed competencies. I followed all cyber security and worldwide compliance trainings in addition to ethics and administrative courses. I'm interested for Project management and look forward to achieve a black belt. I have good skills in networking and security fields, rather more Cloud technologies.
I had good communication levels with worldwide teams and customers (BELUX, NAF, France, Switzerland, and INDIA) and I have been recognized for customer satisfaction best results in IPG Tunis.
I certainly have good skills in MS Office tools and Operating systems, I know well about virtual networks and software (VMware, VNC...), SharePoint, Databases SQL, I dealt somehow with Maple, C/C++, Assembler.
I had education and trainings about LANs, WANs, OSI and TCP/IP network modeling, HP Jet direct and digital sending software and I had HP certificates for LaserJet products and security trainings.
I have good English and French communication and writing skills.
* Interests and Attitude:
I like Sports, fashion, sea surfing, cycling, learning, and discovery trips...
I'm ambitious and active. I like team work and innovative contribution. I'm positive and I look forward to evolution and better career.
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HP PPS CSS
- Technical Solutions Engineer
2010 - maintenant
Software and Hardware solutions in LaserJet Multifunction Printers field
French, BELUX, NAF, CE Assist, Pool, Chat & mailing support
SOUDANI Slim
Collaboration with engineering software teams and hardware escalation teams providing developed
solutions to complex printer's issues,
I have got rewards for customer satisfaction experience and I was the 1st among IPG group during three
seasons getting TOP customer satisfaction.
IPG certification curriculum - Cloud Computing Curriculum - Networking and Security Curriculum
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OVH Company
- Remote network solutions engineer
2010 - 2010
Remote network solutions engineer at OVH Company dealing with mutualized hosting for web sites and
mailing services.
Dealing with OVH products like dedicated servers and Datacenter services.
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OVH
- Technical solutions Engineer
Roubaix
2010 - 2010
I reached the OVH Company, working as a remote network solutions engineer, and basically I dealt with mutualized hosting for web sites and mailing services. I had the opportunity to search among more OVH services like dedicated servers and Datacenter specifications.
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Groupe HLI
- Network Administrator
Nanterre
2009 - 2010
My responsibilities were to Ensure Systems running and ensure the Internal Support Services.
As Network Administrator I had the responsibility to Install, configure and maintain running Network devices Covering Cisco products, Juniper and ASA Firewalls, perform the Daily Network Monitoring and Supervision for HLI Consulting of TUNISIA and its Customer including Production Servers, System Storage and Critical Workstations.
The Supervision task had to be followed by technical analysis and Support according Client's SLA and Procedures.
In addition, I had the opportunity to work closely with Data Base Teams and to undertake SQL/PHP Data Manipulations and technical Support.
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HLI Consulting of TUNISIA
- Network Administrator
2009 - 2010
Ensure Systems running and ensure the Internal Support Services.
Install, configure and maintain running Network devices Covering Cisco products and ASA Firewalls.
Perform the Daily Network Monitoring and Supervision to Production Servers, System Storage and Critical
Workstations.
Technical analysis and Support according to Client's SLA and Procedures.
Collaborating with Data Base teams and achieving SQL/PHP Data manipulations.
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HLI Consulting of Tunisia
- Network Administrator
2009 - 2010
PROFESSIONAL EXPERIENCE
I dealt with network administration IT with HLI Consulting of Tunisia for 6 months; I was a member of the remote exploitation team that supervises permanently our customer's network servers, workstations, and storage systems. I used to take immediate actions to solve network issues, using with VMware and virtual servers actions and remote SQL/PHP data manipulations. I worked with a developed IT tools.
Web Hosting and dedicated servers technician Feb 2010- Seb2010
I dealt with web hosting and dedicated servers (Kimsufi, Clouds, mailing...) for 6 months. I have achieved customers mutualized hosting (domain names and mailings) administration and I managed databases/FTP resources.
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Touristic Company
- Remote sales representative/delegate
2008 - 2009
I began my job experience with sales jobs, I worked with Touristic Company, and I also worked with global Phoning and PHONE World call centers for remote sales and tax exemption operations during 1year
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PHONE World Call Center
- Remote Tax Exemption Operations Agent
2006 - 2007
: Remote Tax Exemption Operations Agent for 6 Months
* Competencies:
I had ILT and VCR trainings for Project management (PMF) and LEAN Six Sigma (the Basics of DMAIC),
Information Security and Risk Management, Presentation Practice Workshop for Virtual Presentations -
HPVC, HP Enterprise Services Information Security Management System (ISMS), English as a Second
Language (for Enterprise Business) - Global English, Customer experience and communication curriculum.
I have a well-organized development plan checked with my managers and I have clear improvements and
developed competencies. I followed all cyber security and worldwide compliance trainings in addition to
ethics and administrative courses. I'm interested for Project management and look forward to achieve a black
belt. I have good skills in networking and security fields, rather more Cloud technologies.
I had good communication levels with worldwide teams and customers (BELUX, NAF, France, Switzerland, and
INDIA) and I have been recognized for customer satisfaction best results in IPG Tunis.
I certainly have good skills in MS Office tools and Operating systems, I know well about virtual networks and
software (VMware, VNC...), SharePoint, Databases SQL, I dealt somehow with Maple, C/C++, Assembler, PHP,
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Global Phoning Call Center
- Remote Sales Agent
2005 - 2006
Remote Sales Agent for 9 Months at Global Phoning Call Center
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ARABESQUE Hotel Hammamet
- Sales
2004 - 2004
Sales Delegate agent for 3 Months at ARABESQUE 4* Hotel
