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Sofien ASKRI

Avrillé

En résumé

D'abord Ingénieur, puis consultant infrastructure Microsoft, Active Directory, Réseaux et Sécurité et enfin formateur et auditeur, je suis actuellement Business Développeur dans le SAM : software asset management

Mon expérience dans l'entreprenariat m'a fait découvrir les métiers du marketing et de la finance et Amazon celui des start-up et compléter mes connaissances du Cloud

Mes passions :
- les hautes technologies, le R&D et le domaine scientifique et technique
- les medias sociaux, les metiers de la communication & le marketing strategique
- le sport de haut niveau et particulierement le football professionnel et amateur

Mes qualités:
les relations humaines, le dépassement de soi, le respect, la communication, les langues vivantes, l'engagement et l'esprit d'equipe

Mes forces :
Apprendre, Ecouter, Assister, Orienter, Former et Transmettre

Mes compétences :
Autonomous Work Team
Fast learner
Negociation easiness
agile
Publisher
Perseverance
Cloud
Team player

Entreprises

  • INSIGHT - Consulting Services Sales Manager

    Avrillé 2014 - maintenant Solution Sales Specialist in Software Asset Management & Software License Optimization & Entitlements
    Leading a team of 10 Consultant in France all part of an EMEA Business Unit of 94 highly skilled members (ex-Microsoft, Oracle, SAP, IBM, KPMG, Deloitte employees)

  • Amazon - Account Manager

    Clichy 2011 - 2014 In charge of FR KINDLE PUBLISHING VENDORS including HACHETTE EDITIS VOLUMEN FLAMMARION ALBIN MICHEL ...

  • Amazon EU - Kindle - EMEA Technical Manager

    Clichy 2010 - 2011 Responsible for the seamless flow of digital content and metadata throughout the digital supply chain from publishers and content providers through to end consumers.

    - ability to solve technical challenges,
    - coordinate between teams of technical resources and business stakeholders.

    responsible for building and owning relationships with publishers in Germany or France and the UK, as well as internal stakeholders, product managers, engineering teams, and operations, to drive end-to-end integration of digital content within Amazon systems.

    Responsible for the following:
    · Provide ongoing technical support for publishers and conversion houses in Europe and the UK on issues such as data transmission, XML, ONIX, FTP, DRM, images, metadata, digital file formats, and content ingestion portals specific to Amazon.

    · Interact with digital content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, clearing and reporting.

    · Consistently improve content provider and customer experience by delivering superior customer support and by relentlessly advocating for content providers throughout the enterprise.

    · Innovate processes and manage projects that enable content providers to sell their Kindle content in an efficient and timely manner.

    · Leverage relationships, automation and new technology to improve cycle time, throughput, and yield of Kindle titles from ingestion through distribution

    · Develop written requirements and functional specifications for projects that improve our ability to convert wide ranges of textual content and that improve the experience of publishers and content owners

  • Microsoft - Service Delivery Manager

    Issy-les-Moulineaux. 2009 - 2010 Technical Account Manager
    Account Management of multiple customers

    Technical Support
    Manage the timely resolution of Customers’ technical support requests using appropriate resources and escalation paths where necessary.

    Technical Services
    Provision of technical and systems management advisory services.

    Ensure skills transfer and customer readiness through the provision of workshops, training events etc.

    Technical Knowledge
    The development and maintenance of a good working knowledge of current and future Microsoft products and technologies.

    Partnering
    Formation and maintenance of effective working relationships with Microsoft Partners, the Microsoft Product Groups, Sales and other functions within Microsoft as well as external bodies as required.

  • Pasta Pronto - Directeur Associé

    2008 - 2009 Cofondateur du 1er restaurant rapide gastronomique de france

  • Microsoft - Consultant Auditor & Trainer

    Issy-les-Moulineaux. 2004 - 2009 Role Purpose
    Among the key responsibilities is to provide Onsite Support Services and Incident Prevention Services to Microsoft Premier Customers in Europe. The Premier Field Engineer builds very successful relationships with the customer through the delivery of a high-quality technical engagement in a specific technology area. Delivery of an excellent service is essential to promote the Onsite services as the most customer focused offering available. The engagements may be short-term demand-led or longer term engagements with a dedicated customer.


    Responsibilities
    Delivers proactive onsite support and knowledge transfer to the customer
    Drives on preventing incidents during your customer visits
    Maintains deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge
    Achieves high levels of customer satisfaction
    Delivers technical workshops, presentations and documents
    Collaborates with Microsoft teams to deliver a high quality service
    Works with Microsoft support engineers using knowledge of the customer’s environment to accelerate problem resolution
    Manages customer expectations and delivers a service in line with contractual obligations
    Develops and delivers new services to exceed customer expectations

  • Microsoft - Consultant

    Issy-les-Moulineaux. 2003 - 2004 Z Support Services

  • Microsoft - Ingenieur Support Grands Comptes

    Issy-les-Moulineaux. 2001 - 2003 Spécialiste AD, Système & Securité Windows - Microsoft Southern Europe

    Le Support Premier fournit l'expertise et l'assistance de haut niveau aux clients Premier de Microsoft (institutions et grandes entreprises de la zone EMEA).

    - traitement des incidents des clients Premier de Microsoft EMEA
    - incidents critiques (blocages de production)
    - gestion des escalades aux US dans le cadre du 24x7
    - travail avec les équipes européennes par spécialités
    - organisationnel autour du readiness Vista et LongHorn
    - mentoring des partenaires, technical lead
    - supportability reviews
    - transferts d'expertise et workshops délivrés aux clients Premier
    - interventions sur site lors de situations critiques
    - lead sur Windows 2003 R2, Vista et Longhorn
    - rédaction de documentations interne et publique (Kb, white papers...)
    - participations ponctuelles projets auprès des clients Premier

    Spécialités: Windows core/internals, Active Direcory & Security

Formations

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