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Sophie NENNER

LOS ANGELES

En résumé

Based in Los Angeles - USA
Dual citizenship

PROFILE & EXPERTISE
◆15+years of successful project management experience in business process, distribution / wholesale and retail in big corporate companies as well as small and medium size start-ups
◆ Successfulexperienceinstarting-up,developing and managing a sustainable,high-endelectricbicyclecompany

Key areas of expertise
➢ Operations streamlining
➢ Workflow/Process optimization
➢ EDI, Excel (expert)
➢ Business analysis, Reporting ➢ Sales, Sales planning
➢ Distribution/Wholesale
➢ Customer service
➢ Management
➢ Team building/Communication

Mes compétences :
Microsoft Excel
Wholesale
Microsoft Word
Microsoft PowerPoint
Customer Relationship Management
Warehouse Operations
Visual Basic
VisioPro
VBScript
Team building
Supply Chain
Sage Accounting Software
SQL
Reconciliations
Microsoft Outlook
Microsoft Access
JavaScript
Internal Audit
Hyperion
HTML
Essbase
Electric Cars
EDI
Delivery system development
Clarion
Business Analysis
Back office
Distribution
Direction générale
Business development
Management
P&L
Reporting
Gestion

Entreprises

  • MASTRAD Inc. - General Manager

    2013 - maintenant Houseware, Los Angeles - USA
    Operations & Distribution Manager, promoted General Manager
    * Decision maker, in charge of budget, liaison with french parent company. ;
    * Manage company's and 3rd party warehouse Operations (receipt, storage and distribution of our products (B2B & B2C).
    Inventory tracking and reconciliation, special projects, reworks).
    * Supervise and support Sales administration, Customer service and Supply Chain. Develop necessary tools and set up
    processes to enhance workflows and provide accurate reporting and forecasting tools.
    * Handle EDI procedures, set-ups, development and integration in relation with our EDI vendor SPS Commerce for
    inbound and outbound data transmission to ensure smooth electronic transmission of orders, ASNs, invoices and keep
    chargebacks to a minimum.
  • Coda Automotive - Distribution Manager

    2011 - 2013 Electric cars start up, Los Angeles - USA

    Distribution Manager (1 year):
    * Managed distribution project (Product to Delivery system development) to get prepared to allocation of high volumes
    * Participated to distribution strategy, sales planning and handle inventory history & tracking
    * Standardized CRM processes & business rules to define appropriate strategies & procedures for continuous improvement in follow up & sales tracking
    * Analyzed production units and advise Production according to sales updates; build and communicate forecast
    * Maintained dealers relations, communicated sales bulletins, set up incentive processes and analyzed registrations

    Store Manager / Product specialist (1 year):
    * Managed the CODA Experience Center (40,000 visitors, 3,000 test drives, 5 employees), leaded the sales team
    * Conducted more than 800 test drives. Highest conversion rate: 85% more test drive converted than the average.
    * Handled IT support to the team, training & reporting development
  • Vélo Electro - Founder & Owner

    2005 - 2010 Ebikes & town bicycles, Paris - France
    * Developed and managed company's operations, supplying electric bicycles and related accessories to retail customers
    and corporate organizations (40,000 visitors, 1,000 bicycles sold, 35,000 customers at the service center, 4 employees)
    * Identified new business opportunities at international trade fairs and introduced new products to the market
    * Defined appropriate marketing strategies and ensured constant improvement and growth of revenue.
    * Encouraged the teamwork environment towards customer's satisfaction, high service standards and professionalism
    and enhancement of the company image (best customer service reputation in Paris).
    * Developed a unique POS and accounting system (Visual Basic Application for Excel) to perfect fit accounting and
    reporting needs of the business at no cost.
  • RÉMY COINTREAU - Project manager IT

    Paris 2001 - 2005 Beverages, Paris - France
    * Managed and leaded a Budget Planning project (20 employees in the project team involving 4 different departments) to
    improve 5 years plan figures input, reporting and analysis
    * Supported and maintained all the Reporting softwares of the Control Group to apply immediate updates requested by
    the upper management and to make sure users were properly informed and trained (25 users).
    * Co-created the financial holding Internal Web portal to improve communication
    * Programed several applications for Finance and Sales Departments to improve the data transmission, to ensure
    accuracy and relevance, to facilitate analysis and reduce workflow (25 internal users + 50 users at partners offices)
    * Communicated with highest executives of the main corporate offices in France as well as financial departments of the
    branches abroad (USA, Europe, Asia)
  • KOOKAÏ - Distribution specialist & IT Coordinator

    Saint-Denis La Plaine 1999 - 2001 Clothing, Paris - France
    * Managed the allocation, distribution, and logistic systems and operations to ensure an optimized warehouse and
    coherent deliveries to branches (at this time, wholesales to 50 foreign locations and 300 french stores)
    * Supported about 110 employees on IT systems and software
  • ETAM Argentina - Project Manager

    1997 - 1998 Clothing, Buenos Aires - ARGENTINA
    * Supported and trained about 100 employees on new communication systems, Word, Excel and PowerPoint (100
    employees). Curriculum writing and teaching
    * Rebuilt organizational procedures and business rules for several departments (Internal Finance, Purchase, Distribution,
    Internal Audit, Sales, IT)

Formations

  • IUP De Sceaux Paris XI (Sceaux)

    Sceaux 1995 - 1997 Maîtrise Gestion Internationnale

    Année de Maîtrise à l'université Complutense de Madrid (Espagne)
  • IUT Paris Descartes

    Paris 1993 - 1995 DUT Techniques de Commercialisation

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