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Stephane LARHER

Paris

En résumé

15+ years experience & international responsibilities in Luxury Business development (Paris, HK, Seoul), currently Managing Director, Van Cleef & Arpels, Korea


Mes compétences :
After sales
Asia
Client service
COMMERCE
Digital
E commerce
Retail
Sales
Services client
E-commerce
Service client

Entreprises

  • Van Cleef & Arpels - Managing Director - Van Cleef & Arpels Korea

    Paris 2015 - maintenant

  • Cartier International - Cartier International Director, Client Relations & Service (Digital, E-Commerce, C.R.M., C.S.)

    Paris 2011 - 2015 Design & coordinate the WW Client Relationship & Service global Strategy for the Maison Cartier, so as to develop client Acquisition, Service, Business & Loyalty across all client touch-points (on/offline) & channels (Retail, Wholesale, E-Commerce), under Central Board Guidance incl. Digital, E-Commerce, Client Intelligence, C.R.M. & Customer Service.

  • Cartier - Regional Manager - C.R.M. & Customer Service (HK, China, Mc, Export

    Paris 2006 - 2010 - Creation of the Cartier C.R.M. & C.S. Division in Asia Pacific Region (HK, China, Macau, Export)
    - C.R.M. & C.S. Strategy in the Region
    - Acquisition & Loyalty Overall Program
    - Business Development
    - Business Intelligence
    - Customer Service
    - Launch Regional Contact Center Platform

Formations

Pas de formation renseignée

Réseau

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