-
IMS Health
- Global Customer Services Manager
PUTEAUX
2016 - maintenant
IMS Health is a leading global information and technology services company providing clients in the healthcare industry with end-to-end solutions to measure and improve their performance.
Our 7,500 services experts connect configurable SaaS applications to 10+ petabytes of complex healthcare data in the IMS One™ cloud platform, delivering unique insights into diseases, treatments, costs and outcomes.
The company’s 15,000 employees blend global consistency and local market knowledge across 100 countries to help clients run their operations more efficiently.
Customers include pharmaceutical, consumer health and medical device manufacturers and distributors, providers, payers, government agencies, policymakers, researchers and the financial community.
Main missions:
- Maintain and ensure that all the services are delivered, by all the regional/local service teams, in an homogenous way and match the Service Level Agreement (SLA)
- Detect potential client needs that could be answered by IMS Health Service teams and define with Operations team the workload and how to sell these services (writing of proposal)
- Monitor with all regional service teams the unplanned actions in order to develop the value of these services
- Organize regular Global/Regional Service Reviews with client. Attend the Service Review and follow action plan
- Review monthly all client SLA reports (>100), detect any discrepancy or bad figures and enquire with local/regional team to discover root cause and set-up remediation plan
- Act as global contact for internal department (IT, SDD, AE, etc…) when discussing client operations or escalations
- Coordinate with Global Customer Success Director a CRM Services global improvement plan based on an agreement with client on major topics to improve globally and monitor KPI and follow action plan
-
IMS Health
- Global Account Manager
PUTEAUX
2015 - 2015
IMS Health is a leading global information and technology services company providing clients in the healthcare industry with end-to-end solutions to measure and improve their performance.
Our 7,500 services experts connect configurable SaaS applications to 10+ petabytes of complex healthcare data in the IMS One™ cloud platform, delivering unique insights into diseases, treatments, costs and outcomes.
The company’s 15,000 employees blend global consistency and local market knowledge across 100 countries to help clients run their operations more efficiently.
Customers include pharmaceutical, consumer health and medical device manufacturers and distributors, providers, payers, government agencies, policymakers, researchers and the financial community.
Main Missions
- Sale of CRM solutions, HCP/HCO Database, Professional Services, Data & Market Research Programs, Compliance Solution, Territory alignment Solution
- Manage & grow an account portfolio of approximately 4M€ new business in 2014: manage client relationships, identify new opportunities, supervise implementation of new projects, coordinate between affiliates/technical teams/support teams
- Generate new business regionally and globally: define strategy, identify key stakeholders, mobilize internal resources, respond to RFPs (build offer, set pricing, client presentations, product demos, contract preparation & negotiation)
- Coordinate international projects & opportunities : define, implement & communicate account strategy, coordinate with affiliates to achieve objectives & track progress, ensure harmonized approach concerning pricing & implementation
- Support affiliates on current global agreements (more than 10M€): local contracts and opportunities, pricing, strategy
- Average size of CRM implementation project: from 20K€ to 350K€
Primary Contacts: Global/Regional IS Business Partners and Business Excellence team, Sales & Marketing Managers, BI & Marketing Managers, Heads of Purchasing
-
Cegedim
- Global Account Manager
Boulogne-Billancourt
2014 - 2015
Cegedim Relationship Management Paris, France. €902M globally in 2013. 8200 employees worldwide. Present in 80 countries. Founded in 1969, Cegedim is a global technology and services company specializing in the healthcare field. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare industries, life sciences companies, healthcare professionals and insurance companies. The world leader in life sciences CRM, Cegedim is also one of the leading suppliers of strategic healthcare industry data.
Main Missions
- Sale of CRM solutions, HCP/HCO Database, Professional Services, Data & Market Research Programs, Compliance Solution, Territory alignment Solution
- Manage & grow an account portfolio of approximately 4M€ new business in 2014: manage client relationships, identify new opportunities, supervise implementation of new projects, coordinate between affiliates/technical teams/support teams
- Generate new business regionally and globally: define strategy, identify key stakeholders, mobilize internal resources, respond to RFPs (build offer, set pricing, client presentations, product demos, contract preparation & negotiation)
- Coordinate international projects & opportunities : define, implement & communicate account strategy, coordinate with affiliates to achieve objectives & track progress, ensure harmonized approach concerning pricing & implementation
- Support affiliates on current global agreements (more than 10M€): local contracts and opportunities, pricing, strategy
- Average size of CRM implementation project: from 20K€ to 350K€
Primary Contacts: Global/Regional IS Business Partners and Business Excellence team, Sales & Marketing Managers, BI & Marketing Managers, Heads of Purchasing
-
SalesWay
- Consultant en optimisation des forces de vente
2011 - 2013
SalesWay is a consulting company in sales force effectiveness for pharmaceutical indutries.
With a strong experience in sales force design and optimization, SalesWay offer a high value added projects, specializing on streamlining business structures, optimizing salespeople activity and support.
We work with strategic departments (Sales or BU Managers, Human Resources or SFE teams) to deliver unique solutions to sales organizations issues
Externals missions – Sales & Marketing strategy consultancy and engineering
- Audits and redesign sales force Incentive Compensation Plan (ICP)
-- Identify improvement levers of current Pharma ICP via an in-depth audit
-- Simulate the behavior of future ICP components
-- Optimize ICP processes management (communication and technical)
- Optimization in operational reorganization (sales force territory alignment)
-- Study and advise on balancing indicators of the target territory alignment according to the BU strategy
-- Refine the geographical balancing on a dedicated software (TerrAlign)
-- Validation of the final territory alignment by taking into account human and business impacts
- Veeva CRM Claimant Project Manager
-- Process support of internal data migration
-- Define the functional requirements/specifications of the CRM and the data connector
-- Manage UAT, Pilot and Deployment phase
Main customers : Pfizer, Johnson et Johnson, Air Liquide Santé, Danone, Abbott, Nutricia, Sanofi Pasteur MSD, Roche, Merck Serono, Stallergenes, Novonordisk, Novartis, Astellas…
Internal missions :
- Business Development:
-- Prospect targeted Pharma decision-makers
-- Set pricing, client presentations, contract preparation & negotiation
- HR strategy:
-- Define vacant position, select profiles, lead meeting, help to choose the right profile
-
Sylvico
- Responsable Administratif
2009 - 2011
Manage/mobilize internal resource and account
Design website
Set pricing, contract management
-
La Petite Reine
- Accountant Assistant (Internship)
2008 - 2008
Record expenses from supplier invoices
Record debits and credits, check accounting balance
Realize social data automated declaration (DADS)
