Stephane ROSE

En résumé

Entreprises

• Société Générale - Service Delivery Manager Messaging,Mobility & Sharepoint

  PARIS 2017 - maintenant In charge of 40 persons dispatch between several Team Messaging Mobility Ecosystem Sharepoint
  In charge of follow up of Production Project between Paris and Indian Team (Project status, Incident Management, Production Status etc.)
  Mission to increase the level of Service for Users
  Handle and track incidents - Manage and track problems (prepare and chair problem-tracking committees with technical and business entities)
  Manage and track changes / prepare and lead change committees (CAB)
  Prepare and lead operational meetings and steering committee meetings
  Set up quality control service and track OLA/SLA (calculate and track KPIs)
  Set up and track request treatment procedures
  Coordinate delivery projects (planning, activity prioritization, etc.)
  Coordinate with teams assuring support
  Guarantee respect of defined service levels (SLA) -Make proposals on necessary actions to reach them
  Ensure follow operational scope - Set up internal and external reporting charts
  Validate work procedure creation and update
  
  Certification ITIL Foundation 2011 - Juin 2018 - PeopleCert - GR750424172SR

• Société Générale - IT Consultant

  PARIS 2017 - 2017 Exchange Team with 150K users Worldwide
  Production,Project Management, Powershell scripting
  ITIL process, change

• GFI - IT Consultant

  Saint-Ouen 2016 - 2017 Certification MCSE Messagerie
  Certification MCSA Office 365
  Certification Managing Office 365 Identities and Requirement 01/11/2016
  Certification Office 365 Services 04/02/2017
  Certification Designing and Deploying Microsoft Exchange Server 2016 03/02/2017
  
  Training Office 365 October 2016
  Training Skype For Business 2015 October 2016
  Training Exchange 2016 Administration October 2016

• Dentsu Aegis Network - Messaging and Directory Services EMEA

  2012 - 2016 Managing Support level of Exchange 2010 and AD in Worldwide team, in charge of EMEA with escalations within Europe, Middle East and Africa Region.
  Management and support of AD with 10 Domains worldwide close 30000 users in EMEA (Windows Server 2012R2) 75K users Worldwide
  Management and support of Exchange 2010 worldwide and Skype Enterprise 2015 60K Mailbox worldwide, migration of all mailbox to O365 until June 2016.
  Management, support O365
  Management and support of DNS (private and public) ,DHCP, AD replication, Group Policy, ADMX Template.
  Management of Mail Anti-virus Gateway EOP of Microsoft (Rule) and Minecast.
  Support of users worldwide.
  Management process with SCOM, SCSM
  Achievements:
  Project of centralization of all EMEA Sites on one sites (DC Decommission and DHCP centralize).
  Centralization of +50 Domain Controllers.
  Centralization of DHCP Servers from regional to centralised EMEA Cluster HUB.
  Move of Exchange 2010 mailbox to O365.

• AEGIS Media France - Admin Messagerie et systeme sauvegarde

  2005 - 2012 storage, AEGIS Media System Architect, Storage, IM client and Backup
  * Management of system architecture implementation ;
  * General structural system conception working according to company specifications (layout, performance, functionality, security, applications).
  * Writing of technical architecture professional literature in Windows and Linux environments.
  * Definition of integration protocols with outmoded system.
  * Management of project deployment and load increase. ;
  * Management of technology forecasting and internal company servers ;
  * Management of Backup (HP EVA, EMC), messaging client (Exchange 2003), data backup client (NetBackup, Data Domain DD860, HP ESL). ;
  * Management of Windows and Linux environments. ;
  * Management of company IT tools: SQL Server, VM WARE. ;

• Aegis Media France - System Architect, Messaging Southern Europe

  1999 - 2005 Messaging Architect, South Europe and System (Part of 6-man team).
  * Research, planning and coordination of projects and seminars relating to Lotus Notes in Southern Europe.
  * Management of migration projects (Lotus to Exchange). ;
  * Maintenance of operations in messaging environments ;
  * Implementation and maintenance of QuickPlace knowledge base ;
  * Management and supervision of Arcserve backup data ;
  * Conception and implementation of Netbackup architecture
  * Full-size implementation of disaster recovery plan in accordance with legal policies
  * Cross-country management, technical management of Southern Europe ;

• AEGIS Media France - Network and System Administrator

  1995 - 1999 AEGIS Media France, Network and System Administrator (Part of 3-man team)
  * Operational maintenance of existing infrastructures. ;
  * Consultation in support assignments (levels 2 and 3) ;
  * Management of daily admin assignments and preventive maintenance of Windows
  * Maintenance of existing architecture (Domain NT4) and execution of necessary debugging
  * Maintenance of internal hardware and software (SQL, CCMAIL)
  * Technical support for internal company systems ;
  * Participation of PRA testing (AXONE-IBM)
  * Writing of technical literature ;

• AEGIS Media France - Developer

  1990 - 1995 embedded software C, AEGIS MEDIA, Developer of embedded software C (part of 3-man team)
  * Consultation in developing graphic and multitask software under OS/2 environment. The software serves to buy TV ad space.
  * Project management while taking under account eventual development issues under embedded C/C++ systems.
  * Handling development requests and technical debugging. ;

• Aegis Media France - System Architect

  1987 - 1990 storage, AEGIS Media, Programmer-analyst AS400 (teamwork)
  * Part of team working on financial-statistics project ;
  * Business needs analysis (functional analysis) ;
  * Writing technical specifications and impact analysis ;
  * Development of AS400/RPG
  * First level testing
  * Acceptance testing with users
  * Implementation ;
  * Writing necessary technical literature for users ;

Formations

• Ecole Supérieure D'Informatique ESI (BA) (Paris

  Paris (Montreuil) 1985 - 1987 Diploma
  
  Creation of programming language, microprocessor language, data bases and development

• High School

  Brive 1984 - 1984 Baccalaureate Degree

Réseau

• Alexandre JEAN

• Cédric LION

• Dan DASSIER

• Elodie FRANGEIN

• Hélène DELORME

• Laurent ANKRI

• Laurent CHOLLAT-NAMY

• Meriam MOHAMEDI

• Rémi DÉSERT

• Richard DAUMAS