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Stephanie LEVEQUE

SAN FRANCISCO

En résumé

I’m finishing my apprenticeship at Accor Paris Head Quarters as a Revenue Management System Analyst at the end of August. I’m also finishing my Master degree in Hotel Operations Management at the Pantheon-Sorbonne University, and I am looking for a job opportunity starting in October.

During my last 5 years of studies I had the opportunity to do several internships and jobs. I worked for various companies and discovered different departments: Yield, front office and reservations at Garden Elysée**** and Floride Etoile*** in Paris ; Food & beverage management and all the human aspects in a French restaurant (from the customers and the team to the global distribution and sales, supervising quality services, costs control and health & safety standards) ; Marketing & Communication in an organization fighting for the tourist trade development of the remote areas, and finally Revenue Management at Accor Head Quarters in Paris.
Plus, to strengthen my organizational and management skills with a good knowledge of English, I did a gap year in London. Finally, during my last year of Master in Paris, I took classes of Revenue & Quality Management that led me to my final year internship as a Revenue Analyst in the Accor group.

Now that I have a global vision of what is the Hospitality Management, my project is to work in the administration department at a more operational level. I’ve always liked working in a team and spending time to optimize revenue and analyze the direct results of my decisions.
My position as a System Revenue Analyst at the Accor Head Office requires anticipation, rigor, and quite a taste for quality and change management. Moreover, it allowed me to develop strong Excel skills and professional attitude at all times: today I master all the organizational and system aspects, but I’m also very comfortable in front of a public, presenting my projects on PowerPoint.

Eager for new horizons, I shall implement the necessary energy and enthusiasm for a new position.
I believe that it will give a major change in my career. Reliable and independent, my determination and my creativity will allow me to honor my responsibilities, work hard and respect my commitments. Enjoying an intense pace and being effective under pressure, I learn fast, I adapt easily and I like to bring full satisfaction by completely investing myself into what I do.

Mes compétences :
Technical support
Public speaking skills
intercultural management
Cross analysis
Communication skills
User Acceptance Testing
Amadeus RMS
Quality management
English language
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Marketing
EzRMS
International Event Planning
Human Resources
Hospitality Management
Front Office
Customer Relationship Management
Change Management
Budgets
Back Office
F&B Management
Opera

Entreprises

  • Assistant Revenue Management Analyst - Global Revenue Management

    2013 - maintenant En charge du déploiement et du support des hôtels sur Amadeus RMS (ARMS) : suivi du processus de déploiement avec le fournisseur et les hôtels, support hôtels.

    Mise en place des phases de pilote pour tests de la nouvelle version ARMS 8.4

    Mesure de la justesse des prévisions (Statistiques « Forecast Accuracy »)

    Participation aux projets transverses et workshops organisés avec Amadeus et les Revenue mangers concernant les évolutions du système

    Rédaction des supports de présentation à destination des Revenue Managers et du comité de direction Accor
  • Global RM Department - Revenue Management Analyst Assistant

    2013 - maintenant * Amadeus RMS hotel implementation, communication & process, user technical support
    * Quotations & accounting, user guides and training modules.
    * RM tools evolutions: specifications books, scope and version releases, test of the new RM System functionalities, new screens and cross analysis (OTB reservations, RevPAR, vs competitors, Y-1, Equivalent Dates or Pick up Models), User Acceptance Testing bugs feedback & fixes. Development of the new RM offer for franchised hotels, test of new functionalities with pilots (Booking Data Quality Report, Alerts Assignments), Webinars.
    * Project for Ideal Mix Method, the integration of the Accor RMS Reco into Amadeus RMS. Change Management: RM Strategy Implementation Training, Train the Trainer.
    * Customers Incidents Recovery follow-up: mediator between Amadeus Team and Accor Hotels, Service Level Agreements verification, handling specific requests and resolving issues
    * Spirit of initiative, patience and responsiveness ; organizational, analytical and commercial skills, good knowledge of the performance ratios and the RM everyday tasks list
  • Pen Ty Restaurant - Executive Assistant - F&B Management

    2012 - 2013  Customer Relationship Management, Inventory turnover, Suppliers Contracts, Development & Budgets, Marketing & Distribution, Communication
     Human Resources, Recruitment & Training, Shift supervisor
     Quality management and communication skills, self-control, productivity challenge in working relationships, manpower resources optimization
  • Elystel Group - Garden Elysee **** & Floride Etoile *** - Receptionist

    2012 - 2012 Receptionist & Reservation Agent - Front & Back Office Management
    Trocadero - Paris, France

     Welcome guests, Planning, Check in/out, Billing, Closing of the day
     Reservations (commission, contracts & allotments), Distribution & Yield (sales conditions, Open/Close, LOS), Food & Beverage Inventory/Orders
     Luxury services delivery, international leisure & business customers, ability to anticipate client needs and manage complaints, groups deals & quotations
  • Groupe Hôtelier Elystel - Réceptionniste Bilingue

    2012 - 2013 Hôtel 3* Floride Etoile
    Hôtel 4* Garden Elysée
    Kléber-Trocadéro Paris XVIe

    Accueil
    Service réservations
    Individuels, Groupes, Corporates
    Back office : gestion des appels, mailing, fax
    Clôture journée
    Planning Service d'Etage
    Contrats&Allotements
    Central Reservation System
    Logiciel Hôtelier Amadeus Frontres
  • N/A - French Teacher

    2011 - 2012
  • World Mountain People Association - Project Manager Trainee

    2010 - 2010 Communication, Media & Public Relations
    * International Event Planning for sustainable development Follow-Up
    * Pro action, intercultural management, public speaking skills
  • Pen Ty Restauration - Assistante de Direction, RH

    2010 - 2013 Gestion produits&stocks
    Formation HACCP
    Customer Relationship Management
    Relations commerciales et contrats fournisseurs
    RH recrutement et formation
    Management du personnel
    Innovation R&D
    Développement Web, Marketing&Communication
    Gestion des budgets
    Branding
  • APMM - Chargée de Projet, Communication et Relations Presse

    Paris 2010 - 2011 Organisation d'événement
    Communication, Développement Web, Gestion des fichiers clients, dossiers de subventions
    Relations Internationales
    Logistique
    Economie et plans de relance politiques

Formations

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