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Stephanie RADURIER

SYDNEY

En résumé

Key Skills

✔Strong client relationship management skills with a demonstrated capacity to maintain existing relationships and increase business opportunities and growth.
✔ Highly organised and reliable professional with exceptional time management and communication skills.
✔ Proven ability to multitask and work well under pressure with excellent attention to detail.
✔ Experienced in planning and coordinating events, seminars, conferences, trade shows, exhibitions and training programs
✔ Proven ability to meet business goals and build strong relationships with internal and external stakeholders

Mes compétences :
Marketing
Hospitality
Polyvalence

Entreprises

  • Rydges Hotels and Resorts, Rydges World Square, Sydney, 4.5 stars, 452 rooms and 7 conference rooms - Conference & Events Sales Manager - Rydges World Square

    2012 - maintenant Rydges World Square Sydney is a 552 room 4.5 star hotel with 7 conference rooms (850sqm)

    Responsibilities
    ♦ Managing sales enquiries to ensure the maximum revenue opportunities and profitability are met
    ♦ Preparation of proposals for all new enquiries
    ♦ Follow up proposals and negotiate with clients to achieve maximum revenue and profit while satisfying guest needs and achieving hotel budget guidelines.
    ♦ Ensure smooth transition from contract to event management stage

    ♦ Create, develop and maintain efficient relationship with key clients
    ♦ Host familiarisations and site inspections with key accounts and prospective clients
    ♦ Attend exhibitions, conferences, industry and networking events to identify; changes in the industry, new market opportunities, best industry practices and future trends

    ♦ Budget & Sales management
    ♦ Prepare sales strategies and facilitate hotel revenue
    ♦ Take proactive measures to fill capacity and meet set targets
    ♦ Staff recruitment / training / coaching and Performance Management

  • Rydges Hotels and Resorts, Rydges World Square, Sydney, 4.5 stars, 452 rooms and 7 conference rooms - Online Product and Channel Manager

    2011 - 2012 Responsibilities

    ♦ Rate loading
    ♦ Create packages in ORS (OPERA Reservation Systems) and online TPI website (third Party Internet)
    ♦ Room Mapping (via Siteminder)
    ♦ Communicate new promotions details to all front line and reservation staff
    ♦ Manage content of each TPI website and ensure that all accommodation packages are up to date
    ♦ Control and document room mapping of the hotel

    ♦ Explore new websites and new packages opportunities with third party websites
    ♦ Focus on current market trends and competitors activities
    ♦ Monthly channel reporting - Analyse channel productivity and maximise/improve productivity in terms of occupancy and/or rate
    ♦ Create and maintain great relationships with TPI marketing manager to optimise selling opportunities

    ♦ Ensure that all online guest complaints are dealt with promptly and followed up on (Tripadvisor, Medallia & TrustYou)
    ♦ Manage and update hotel's website content using Google Analytics and Ad Words. Maximise visibility, visitations and conversion rates
    ♦ Write weekly short stories on hotel website using SEO (Search Engine Optimisation) in order to drive more traffic on specific pages of the website
    ♦ Create and manage Rydges World Square's Facebook and Twitter accounts

  • Rydges Hotels and Resorts, Rydges World Square, Sydney, 4.5 stars, 450 rooms - Assistant Manager

    2009 - 2011 Responsibilities

    ♦ Make business decisions in the absence of senior management
    ♦ Commit to create and deliver exceptional customer service
    ♦ Deal with any management issues or emergencies that arise, record them as required and ensure there is follow up
    ♦ Motivate, monitor and train the Front office Team
    ♦ Manage and provide prompt response to all guest requests
    ♦ Meet and greet European groups
    ♦ Act as Hotel interpreter for French and German speaking guests
    ♦ Set up welcome pack in designed languages
    ♦ Ensure the front desk handles billing and cash in accordance with hotel’s standard and policies

  • Rydges World Square - Receptionist / Team Leader

    2008 - 2009

  • Ets Chambriard - Personnal Assistant

    2006 - 2007

Formations

  • Open Colleges (Sydney Nsw)

    Sydney Nsw 2013 - maintenant Cert IV Training and Assessment

  • William Angliss / Frontline Management (Sydney)

    Sydney 2010 - 2011 Cert IV in Frontline Management

  • Université Clermont 1 Auvergne IUP

    Clermont Ferrand 2003 - 2007 Management des PME PMI

  • Université Clermont 2 Blaise Pascal

    Moulins 2001 - 2003 DUT Techniques de Commercialisation

    Chef de projet ''etudes et recherches marketing''

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