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Sylvain JOUARD

MANILLE

En résumé

- Mettre en place et maîtriser la politique, les stratégies, les outils marketing et l’organisation des achats

- Définir et élaborer l’organisation, les procédures des achats et les systèmes d’évaluation fournisseurs

- Négocier en interne et en externe dans le cadre national et international

Entreprises

  • Aegis People Support - Executive Operations - French Langage

    2011 - Responsible for providing comprehensive and quality customer care at all times through the resolution of customer issues under their scope of support
    - Using all authorized tools at their disposal; ensuring that any confidential information about the customer is guarded
    - Imparting accurate and appropriate information in relation to the customer’s need
    - Translation French/English and English/French
    - Resolution and Retention Desk (RRD)

  • IHG - Groups & Meetings Specialist Corporate

    2011 - maintenant - In charge of handling all aspects of the Committee meetings, congress as well as the coordinator for any special projects
    - Maintaining and update yearly meeting/events calendar
    - Meeting Administration
    - Maintaining meeting checklists
    - Gathering information and coordinating planning for meetings and special events
    - Managing registration process to include meeting notice, rooming lists, updating attendee list and confirming attendance of committee members
    - Reviewing hotel and restaurant contracts for Committee meetings as needed
    - Coordinating agendas and presentations
    - Finalizing guarantees and reviewing Banquet Event Orders for meetings
    - Preparing meeting pre-read materials
    - Reconciling meeting billing
    - Assisting in tracking meeting expenses
    - Managing minute process to include distribution, action item tracking, upholding the strategic plan
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