Sylvain JOUARD

En résumé

Entreprises

• Aegis People Support - Executive Operations - French Langage

  2011 - Responsible for providing comprehensive and quality customer care at all times through the resolution of customer issues under their scope of support
  - Using all authorized tools at their disposal; ensuring that any confidential information about the customer is guarded
  - Imparting accurate and appropriate information in relation to the customer’s need
  - Translation French/English and English/French
  - Resolution and Retention Desk (RRD)

• IHG - Groups & Meetings Specialist Corporate

  2011 - maintenant - In charge of handling all aspects of the Committee meetings, congress as well as the coordinator for any special projects
  - Maintaining and update yearly meeting/events calendar
  - Meeting Administration
  - Maintaining meeting checklists
  - Gathering information and coordinating planning for meetings and special events
  - Managing registration process to include meeting notice, rooming lists, updating attendee list and confirming attendance of committee members
  - Reviewing hotel and restaurant contracts for Committee meetings as needed
  - Coordinating agendas and presentations
  - Finalizing guarantees and reviewing Banquet Event Orders for meetings
  - Preparing meeting pre-read materials
  - Reconciling meeting billing
  - Assisting in tracking meeting expenses
  - Managing minute process to include distribution, action item tracking, upholding the strategic plan
  

Formations

• Lycée Louis Armand

  Paris 2010 - 2010 Master 1
  
  Formation acheteur international

Réseau

• Agnès DE PONTBRIAND

• Bernard DUBOST

• Caroline SPIESSER CABIOCH

• Cecile PROT (QUINIOU)

• Clara BERSTEL

• Kahena DJENNADI

• Sophie MAZUREL

• Sylvie MICHEL

• Vincent AEBISCHER