Sylvain LE BOURDONNEC

En résumé

Entreprises

• Louis Vuitton - IT Delivery Manager Europe

  Paris 2012 - maintenant Project Management
  
  - Lead IT Europe zone projects according to the company methodology, managing risks/alerts, and reporting (for EMEA zone + Russia + India)
  - Coordinate all resources contributing to project delivery (Europe, Corporate, Partners)
  - Manage service providers and hardware suppliers on various aspects: commercial relationship and budget follow-up, operational reviews, evolution and major change
  - Ensure Technical Coordination for application projects
  
  Service Delivery Management
  
  - Management of the IS&T Technical Delivery team
  - Responsible of all Collaborative Solutions services delivered (messaging, instant messaging, conferencing tools, internal social network, etc.)
  - Responsible of all Systems services delivered (Active Directory, Share Files, etc.)
  - Responsible of Office Automation domain (hardware & software standard definition, hardware suppliers relationship, etc.)
  - Responsible of the Global Proximity support organization for Europe, support processes, change management, and all management procedures
  - Establishment of the project roadmap, define action plan to resolve issues, monitor QoS for services in production, manage communication with Service Desk and Users
  - Leadership on services delivered (in-house or outsourced)
  - Maintain, validate and assist in definition of technical architecture and Core Models
  - Ensure system consistency and performance matches company needs and expectations
  
  Acting as CSO of the Europe zone (Chief Security Officer)
  
  - Responsible of proper management of the IT infrastructure (raise level of security, improve the availability of all applications and services)
  - Responsible of all security aspects (antivirus, internet proxy, security audits, etc.)
  - In charge of internal zone self security assessment
  
  Budget Management
  
  - IT budget construction and IT budget updates
  - Monitor expenses / Cost optimization
  - Maintain, validate and assist in definition of IT budget guidelines for European countries

• Louis Vuitton - IS&T Manager Middle East

  Paris 2010 - 2012 IS&T Management for the Middle East (UAE, Qatar, Bahrain, Lebanon, Kuwait, Saudi Arabia)
  
  - Coordination of global, zone, and local MIS initiatives in the Middle East: new applications (testing / pilot / roll out), store projects and MIS projects
  - Propose, define and manage plans to update/upgrade IS tools and IT infrastructure in the Middle East
  - Management of productions issues and maintenance of the service levels for the daily activities of the Middle East Office, stores and call center
  - Management of the Middle East IS&T team
  
  Suppliers Relationship Management
  
  - Contracts management with external suppliers (for IS&T area)
  - Verify and update Service Level Agreements (SLA) within 3rd parties managed
  - Coordinate usage of external suppliers (for IS&T area)
  
  Budget and purchases followup
  
  - IT budget construction and IT budget updates
  - Monitor expenses and propose actions to keep them in line with the IT budget
  - Cost optimization

• Louis Vuitton - IT Manager Middle East

  Paris 2009 - 2010

• Louis Vuitton - Chef de Projet Réseau & Télécom

  Paris 2007 - 2009

• Louis Vuitton - Ingénieur Réseau & Télécom

  Paris 2006 - 2007

Formations

• Telecom Lille 1 (Villeneuve D'Ascq)

  Villeneuve D'Ascq 2006 - 2009 Engineer School
  
  Part time during 3 years in the MIS department of Louis Vuitton Headquarters and the MIS department of Louis Vuitton Europe (Paris).

• Université Pau - Pays De L'Adour IUT GTR Mont-de-Marsan

  Mont De Marsan 2004 - 2006

Réseau

• Aurélien DELCROIX

• Brahim TRABELSI

• Christophe MONJARET

• Guillaume LEMARQUIS

• Manuel ANDRE

• Maroquinerie BARRETEAU

• Nathalie BREARD

• Olivier GUYENNET

• Xavier DARTIGUELONGUE