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Sylvère KOUACOU

ABIDJAN

En résumé

* IT Network Infrastructure design, implementation and administration
* Telepresence, Video-Surveillance and Access Control systems
* IT Service Management

Mes compétences :
Network design
Network security
VPN IPSEC
Unix/Linux
Windows server
BMC ITSM7
Telecom
MySQL
Switching
IPV6
Routing
CISCO
Linux
Service Desk
ITIL Foundation V3

Entreprises

  • NT - Network & ToIP Engineer

    2016 - maintenant

  • CFAO TECHNOLOGIES - Senior IT Assistant

    2014 - maintenant Requests fulfillment and incidents management inherent to IT services provided to the African Development Bank's staff.
    (ITSM tool, MS SCCM, Polycom HDX & VSX)

  • INFOSOLUCES - Consultant, IT Networks Engineer

    2011 - maintenant * Design and implementation of infrastructure network solutions fitting customers' requirements according to international standards.
    * Access control and videosurveillance systems implementation.
    (CISCO Catalyst 29XX, SMB and ASA 5505 firewall, UBIQUITI UniFi, FLUKE Networks, Axis, Vivotek, R&M, FingerTec)

  • GREEN Network - NOC Technician

    2011 - 2011 Monitoring of GSM network elements (BSS, NSS & GPRS) and sending alarms about incidents to concerned teams. First level support and automation of report generation.

  • ALINK Telecom - Network Engineer

    Abidjan 2010 - 2010 * Network and systems administration.
    * Applying security policies on network devices.
    * Design of a monitoring platform of IS equipments.
    (CISCO 65XX and 37XX, Juniper, SUN Fire Servers, Netgear, LINUX Fedora, Trixbox, WhatsUp Gold, Cacti, MySQL, Macromedia Dreamweave)

  • MTN Group - Agent, IT Support

    Roodepoort 2009 - 2010 Service desk & hotline, first level support for systems and network issues.

  • CIS-CI - IT Technician

    2008 - 2009 Helpdesk Consultant

  • BOGOLAN-Distribution - IT Agent, Technical & Customer Care (Freelance)

    2007 - 2007 Promotion of AVISO (ISP) products and establishing internet connection of customers by configuring modems and wireless routers

  • MTN Group - End User Support, Helpdesk

    Roodepoort 2007 - 2008 * First level support for IT/IS issues.
    * IT equipments troubleshooting

  • YAM-SYSTEME - IT Technician

    2006 - 2006 Troubleshoot of IS/IT equipments and networks.
    Design of a data base within a LAN for the engineering department.

Formations

  • Cisco Systems, Inc. (Abidjan)

    Abidjan 2015 - maintenant CCENT

  • Cisco Systems, Inc. (Abidjan)

    Abidjan 2015 - maintenant CCNA Security

  • ITIL IV3-213 V5.33 (Edition 2011) (Abidjan)

    Abidjan 2014 - maintenant ITIL Foundation Certificate

    ITIL Service Lifecycle, IT Service Management best practices

  • Cisco Networking Academy (Cisco Networking Academy)

    Cisco Networking Academy 2009 - 2010 CCNA (640-802)

  • Centre D'Etudes, De Formation En Informatique Et Visio Enseignement (Abidjan)

    Abidjan 2009 - 2012 Master's degree

    IT Network & Telecoms

  • Institut National Polytechnique Houphouët Boigny (Yamoussoukro)

    Yamoussoukro 2003 - 2006 D.U.T., Electronics

    Génie Electrique et Electronique

Réseau

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