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Talib ANKOUD, MBA, PMP

Toronto

En résumé

Over 14 years’ experience in the Telecom industry with more than 10 years as in Business Analysis and Product Management
Strong project management experience with strong understanding of project management practices, processes and tools
Exceptional Understanding of the TV/Video and Wireless technologies including standard and proprietary norms
Proven Experience in leading the creation and delivery of innovative business, product and customer experience concepts
Proven high ability to diligently work in team as well as alone, under high pressure, and in fast-paced and dynamic settings
Outstanding interpersonal capacity including communication, presentation, negotiation and facilitation skills; and high sensitivity to acknowledge diversity in team members.
Demonstrated exceptional ability to multitask, prioritize and meet deadlines
Fluent in French and English with excellent ability to converse in both technical and non-technical terms
High commitment to personal improvement and continuous learning


Specialties: PRODUCT MANAGEMENT

• Product and Roadmap Ownership
• Customer Experience, Users' Stories, Product's Requirements, IT/Network Implementations
• Digital strategies including Agile Methodology
• Stakeholder and Cross-Functional Teams Management
• Competitive Market Analysis and Business Case Development
• Quality management
• Global Business Strategies
• New Market Development
• Team Building and Leadership

Mes compétences :
Business
Conseil
Conseil marketing
Consulting
Management
Management consulting
Marketing
Microsoft Project
Microsoft Project Management
Quality
Quality management
Risque management

Entreprises

  • Rogers Communications - Product Manager, Residential Services

    Toronto 2015 - maintenant Define the multi-product strategy and roadmap and ensure service delivery for the portfolio

    Drive product requirements and management of bundles and roadmap to support the residential commercial strategy for all products – classic and Eclipse.

    Take concepts to the different staging gates (OpCo, SteerCo, CapCo) and drive alignment and approvals

    Develop and manage key reporting requirements for Residential services, track KPIs, ensure that key KPIs are met. Ensure monthly reports are created to support performance management.

    Develop and implement business plan that will meet company and customer objectives and expectations

    Manage development of concepts’ business cases with Finance to support new initiatives while driving the key assumptions

    Multi-Product Management – Quad Play – work across wireless and residential to maximize the penetration of multi-product attach rates within residential and wireless across Rogers and Fido to drive better acquisition churn profile.

    Work with customer journeys team to develop customer journeys of new concepts based on product definition

    Work with Product development team to develop use cases derived from Product requirements

    Act as the ongoing subject matter expert (SME) driving all aspects of the implementation and integration including the business prime liaison with CET, IT, Network and Marketing

  • Rogers Communication Inc. - Solution Manager

    2012 - 2014 • Acted as liaison between business and system areas while maintaining a wholesome relationship between IT and business, as well as between different IT teams to ensure solutions are aligned with short term and long term Rogers’ objectives

    • Collaborated with internal departments, such as product management, marketing, customer experience, Finance, and engineering, and external partners in the development and implementation of strategies

    • Understood and supported industry trends and contributed to the development of best practices for the clients business and for areas of domain expertise

    • Performed regular strategic analysis, gathered competitive intelligence on an ongoing basis, predict competitive responses for key competitors and communicated them to business partners

    • Evaluated the feasibility and the impact for new business initiatives, defined the scope, cost, timeline, and adequate resources, organized assumptions, suggested additions and deletions and probes for refined data, and proposed high level solutions to help business clarify their needs

    • Gathered and documented internal and external business user and functional specification requirements using interviews, document analysis, workshops, surveys, site visits, and task and workflow analysis in highly complex environments

    • Refined requirements using critical evaluation techniques focus groups, meetings, negotiation and systems knowledge

    • Identified and highlighted problem areas, gaps or conflicts derived from information gathered and proposes options for resolution, ensuring proposed system development or business process solutions

    • Ensured projects align with the business and ITS strategies, contributing to the development of plans and processes in supported organizations and business unit level

  • Schulich School of Business - Assistant de recherche

    2010 - 2011 Aider à trouver les sources locales et régionales qui ont soutenu la réussite mondiale de Research in Motion Inc. (Blackberry).

  • Sofrecom (Group France Telecom) - Ingénieur développement et intégration

    2007 - 2005 Spécifications fonctionnelles et propositions techniques.
    Chiffrage, Analyse, Développement, Paramétrage et Intégration des nouvelles évolutions Client (Orange Pays-Bas, Orange Espagne, Mobinil Egypte).
    Administration du FCC.
    Maintenance (Analyse et correction des anomalies)
    Support client.

  • Sofrecom (Group France Telecom) - Chef de Projet Logiciel

    2005 - 2009 Veille en l’application des différents plans du Projet
    Gestion d’équipe, encadrement technique.
    Chiffrage, Analyse, Conception.
    Gestion de l’équipe du soutient applicatif.

  • Alcatel-Lucent Maroc - Ingénieur Intégration

    2004 - 2005 Intégration du Système OMCCS dans la nouvelle plate-forme NR71.
    Préparation et configuration des serveurs (C3000, serveur L, serveur N)
    Rédaction des documents de livraisons (Delivery Note, Installation Guide, Tests plan)
    Élaboration des users's guide et des operator's guide.
    Responsable des livraisons OMCCS33.
    ACR : Accélérateur de cycle de requalification. (Point d'entrée sur le produit OMCCS33)

Formations

  • Schulich School Of Business (Toronto)

    Toronto 2010 - 2012 MBA

    Marketing et Strategic Management

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