Les Ulis
• Excellent verbal and written communication skills in languages (French and English).
• Good analytical and problem solving skills.
• Good ability to analyze and measure process impacts.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Proficiency with case management databases and tools.
• Superior customer service skills.
• Ability to solve and document solutions for usage of other Technicians and customers.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical and non technical action plans (DMAIC, Six SIGMA…).
Mes compétences :
Project management
