CWT
- Global Program Director
2006 - maintenant
CARLSON WAGONLIT TRAVEL, Paris, Global Head-Office
GLOBAL PROGRAM DIRECTOR
Developed Client retention strategy based on creative global offer including High standard services level, innovative products sales and consulting approach
• Leading Travel program management for the top 10 Carlson Wagonlit global client – Fortune 500 companies - representing over 230M$ in 2011. Focusing on client relationship management, client satisfaction, contract implementation and profitability.
• Successful global contract negotiation with 3 years client engagement
• Focus on business expansion with client cluster - China
• Leading a team of 50+ National Program Managers located around the world and 3 direct reports in Paris and Warsaw.
• Coaching of junior global program directors
• Strong Strategic skills
• Negotiation skills in a Consultative based approach yet assertive Creative, open-minded and flexible with a solid ability to work in complex organisational structure
Customer Relationship & Management Skills:
• Proven experience of Consultative selling, complex negotiations and relationship management.
• Proven Capacity to build and leverage strong relationship with international Clients organization at Senior level
• Proven capabilities to build retention and change management strategies
• Strong ability to work in multi-cultural environment
• Proven leadership competencies recognized by Global Awards 2010
