Mes compétences :
problem solving
efficient team scheduling
Reconciliations
Microsoft Office
Manage Quality Assurance resources
International management skills
Financial Planning
Audit
time management
Entreprises
Upstream
- Business Planning Manager
Plaisir2014 - maintenantTrack the sales activity and monitor the projects performance to develop an accurate company revenue pipeline;
support the sales strategy and promote revenue growth by providing business analytic strength to the entire
organization; design performance dashboards and deliver business presentations of company financials; assist the
financial planning and reporting activities through projects revenue reconciliations; liaise with other departments
(finance, accounting, legal, operations, etc.) to fulfil the business reporting requirements.
Teleperformance
- Senior Account Manager
2011 - 2013Analyse market trends and liaise with project managers to identify business opportunities; drive and challenge
operations units on their executive plan assumptions; monitor projects performance and co-operate with
stakeholders to develop cost-effective solutions; liaise with the Account Manager for business development and
revenues growth strategy; act as a conduit between business units and internal suppliers (IT, HR, Training); design
and conduct business reviews with internal stakeholders and clients.
2011 - 2012Manage Quality Assurance resources and ensure projects compliance with the quality requirements during various
audits; define quality standards in close collaboration with clients and liaise with projects managers for
implementation; assist the Account Manager to identify areas of performance improvement and training needs;
monitor Key Performance Indicators and support the project managers in developing effective action plan.
Teleperformance Hellas
- Assistant Call Centre Manager
2009 - 2011Meet financial objectives and promote department growth; reach client-contractual objectives and ensure client
satisfaction; maintain adequate staffing and efficient team scheduling; support recruitment process by conducting
interviews; promote employee satisfaction with specific recognition plan; reporting and presenting team results
during performance reviews.
Teleperformance
- Account Manager
2009 - 2011Meet financial objectives and promote department growth; reach client-contractual objectives and ensure client
satisfaction; maintain adequate staffing and efficient team scheduling; support recruitment process by conducting
interviews; promote employee satisfaction with specific recognition plan; reporting and presenting team results
during performance reviews.
Teleperformance
- Technical Support Supervisor
2007 - 2009Support production team with daily floor coverage; coach performance outliers based on transaction monitoring
feedback; ensure scheduling adherence and follow real-time management process; communicate with manager to
review team performance and agree on team strategy; conduct focus group meetings.
Caisse d'Epargne
- Financial Advisor
2003 - 2006Execute financial transactions in accordance with bank policies and procedure; maintain an acceptable record in
daily drawer balancing; resolve account service issues and respond to client inquires promptly and effectively; refer
bank products while achieving goals through daily sales activities.
