Menu

Théodore ALBANIDIS

Plaisir

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Magny-le-Hongre ainsi que le résultat des européennes en Seine-et-Marne.

En résumé

Mes compétences :
problem solving
efficient team scheduling
Reconciliations
Microsoft Office
Manage Quality Assurance resources
International management skills
Financial Planning
Audit
time management

Entreprises

  • Upstream - Business Planning Manager

    Plaisir 2014 - maintenant Track the sales activity and monitor the projects performance to develop an accurate company revenue pipeline;
    support the sales strategy and promote revenue growth by providing business analytic strength to the entire
    organization; design performance dashboards and deliver business presentations of company financials; assist the
    financial planning and reporting activities through projects revenue reconciliations; liaise with other departments
    (finance, accounting, legal, operations, etc.) to fulfil the business reporting requirements.

  • Teleperformance - Senior Account Manager

    2011 - 2013 Analyse market trends and liaise with project managers to identify business opportunities; drive and challenge
    operations units on their executive plan assumptions; monitor projects performance and co-operate with
    stakeholders to develop cost-effective solutions; liaise with the Account Manager for business development and
    revenues growth strategy; act as a conduit between business units and internal suppliers (IT, HR, Training); design
    and conduct business reviews with internal stakeholders and clients.

  • Teleperformance Hellas - Quality Assurance Manager

    2011 - 2012 Manage Quality Assurance resources and ensure projects compliance with the quality requirements during various
    audits; define quality standards in close collaboration with clients and liaise with projects managers for
    implementation; assist the Account Manager to identify areas of performance improvement and training needs;
    monitor Key Performance Indicators and support the project managers in developing effective action plan.

  • Teleperformance Hellas - Assistant Call Centre Manager

    2009 - 2011 Meet financial objectives and promote department growth; reach client-contractual objectives and ensure client
    satisfaction; maintain adequate staffing and efficient team scheduling; support recruitment process by conducting
    interviews; promote employee satisfaction with specific recognition plan; reporting and presenting team results
    during performance reviews.

  • Teleperformance - Account Manager

    2009 - 2011 Meet financial objectives and promote department growth; reach client-contractual objectives and ensure client
    satisfaction; maintain adequate staffing and efficient team scheduling; support recruitment process by conducting
    interviews; promote employee satisfaction with specific recognition plan; reporting and presenting team results
    during performance reviews.

  • Teleperformance - Technical Support Supervisor

    2007 - 2009 Support production team with daily floor coverage; coach performance outliers based on transaction monitoring
    feedback; ensure scheduling adherence and follow real-time management process; communicate with manager to
    review team performance and agree on team strategy; conduct focus group meetings.

  • Caisse d'Epargne - Financial Advisor

    2003 - 2006 Execute financial transactions in accordance with bank policies and procedure; maintain an acceptable record in
    daily drawer balancing; resolve account service issues and respond to client inquires promptly and effectively; refer
    bank products while achieving goals through daily sales activities.

Formations

Réseau

Annuaire des membres :