Mes compétences :
Ingénieur d'application
Support
support technique
Technique
Entreprises
Alcon
- Technical support surgical specialist
Rueil malmaison2011 - maintenantResponsible of technical training and technical support for field engineers from Europe and middle east area.
Technical training conduct for Cat/vit products ( laser and surgical unit)
Alcon laboratories
- Field Engineer
Rueil malmaison2004 - 2011In charge of customers satifaction regarding all the things that need to be done on their surgical unit on the technical point of vue( installation, preventive maintenance, repair, upgrade).
Responsible of Paris and suburbs customers.
Alcon
- Customer Support
Rueil malmaison2001 - 2004Customer support at Alcon france after sales service.
In charge of receiving call from customers (Surgeons, Nurse, OR staff) and performing diagnostic over the phone and preparation of field repair if needed (spare parts)
Responsible also of repairs on customers units/demo units returned to the shop because of failures detected.
Alcon
- In house engineer
Rueil malmaison2000 - 2001Repair shop engineer in charge of spares parts repair returned from the field.(Surgical and laser).
Also responsible of the diagnostic repair shop and in charge of metrologie logistic for Eurmea
Alcon
- In house engineer
Rueil malmaison1999 - 2000Repair shop engineer in charge of incoming inspection on Alcon instruments(surgical cat/Vit and laser units
