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Western Union
- Operations Supervisor
Englewood
2014 - maintenant
We help companies to compete globally with FX solutions. Our customers send cross border payments, and reduce currency exposures through hedging and risk management services. Our online service can help simplify your payments to international suppliers.
Main missions:
- Implement and manage several teams in operations (total of ~50 employees) by providing a leadership role that includes all aspects of a project implementation but also supervising and coordinating the activities of my direct reports,
- Ensure that the teams achieve their required performance targets in accordance with the expectations,
- Formalise the operational processes, workflows and requirements to help the teams having operational guidelines,
- Define and implement the official communications provided to our customers,
- Monitor and report progress and performance, provide feedback and take appropriate corrective action,
- Continually review operational processes for internal and interdepartmental efficiency,
- Perform analysis and provide operational proposals,
- Develop project proposals,
- Implement projects in Operations,
- Maintain a high standard of employee engagement through training, coaching and education,
- Act as contact point towards customers and internally within the enrollment and activation processes and related matters while co-operating with relevant organizations including Compliance, Quality, Sales, etc..
- Act as customer contact point as required promoting good relationship with them, ensuring daily inquiries are correctly responded to in timely manner,
- Create and keep a positive team environment which encourages employees to reach and exceed the expected performance levels,
- Deal with any discipline and grievance issues in accordance with set HR policies and procedures.
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Western Union
- OLS Team Leader - Business Solutions
Englewood
2010 - 2014
We help companies to compete globally with FX solutions. Our customers send cross border payments, and reduce currency exposures through hedging and risk management services. Our online service can help simplify your payments to international suppliers.
Main missions:
- Manage several Customer Service teams by providing a leadership role that includes supervising and coordinating the activities of my direct reports with dual focuses on delivering excellent customer service and maximizing revenue,
- Manage work allocation and ensure execution of customer service processes including enrollment of new customers, maintenance of customer data and compliance requirements, follow-up of customer over-dues and complaints,
- Maintain a high standard of employee engagement through training, coaching and education,
- Ensure that Customer Service teams achieve the required performance targets and standards in accordance with the business plan,
- Continually review operational processes for internal and interdepartmental efficiency,
- Perform analysis and provide operational proposals,
- Develop project proposals,
- Act as contact point towards customers and internally within the enrollment and activation processes and related matters while co-operating with relevant organizations including Compliance, Quality, Sales, etc..
- Act as customer contact point as required promoting good relationship with them, ensuring daily inquiries are correctly responded to in timely manner,
- Monitor and report progress and performance, provide feedback and take appropriate corrective action,
- Create and keep a positive team environment which encourages employees to reach and exceed the expected performance levels,
- Deal with any discipline and grievance issues in accordance with set HR policies and procedures.
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Fralita, UAB
- Outsourcing Intermediary, Sales Agent
2009 - 2010
In the first sense, I am a matchmaker.
Main Missions:
- Link organizations who want to make business transactions,
- Engage with and develop trusted relationships with the client and its partners,
- Ensure deep understanding of the nature of the deal and client's requirements,
- Contribute to the negotiation with the client and its partners, to support the process through to the signing contract,
- Represent the client's interests to its contracting partners,
- Intervenne in a sustainable manner on behalf of the client: On-site assistance, Quality control, Delivery of services, Orders follow-up, ...
- Perform sourcing on French and Baltic markets with quick solutions that fit the client's needs,
- Act as a business broker
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Air France
- GSE Projects Manager
Roissy CDG
1999 - 2009
For being responsible for about 10,000 of all types of ground support equipment, we understand that keeping every piece of a GSE equipment in top condition can make the difference towards a safe, smooth and on-time departure.
Main Missions:
- Evaluate customer's needs and requirements,
- Define the standards and invests strategy,
- Ensure the proposed solutions satisfy the client's needs,
- Contribute to the negotiation with suppliers,
- Own the delivery of the final solution,
- Define the fleet management and logistic strategy according to the flights program,
- Elaborate the maintenance policies to comply with requirements and a cost effective way,
- Assist stakeholders during the implementation and deployement phases,
- Engage with and develop trusted relationships with clients and stakeholders,
- Perform safety inspections,
- Implement Quality Management according to ISO and IATA standards
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SAPA Profiler AB
- Assistant Responsable Qualite
1998 - 1999
Sapa Profiles is the world's leading producer of extruded aluminium profiles and the world leader in the transformation of aluminum profiles. Sapa offers its customers a proven know-how and capacity development to obtain a personal response to each specification.
Main Missions:
- Responsible of metrology in the manufacture,
- Implement a general Quality System according to ISO 9000 standards.
- Perform internal & external Quality audits.
Results:
- ISO 9001:2000 Certification on June 2000.
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Atoll Implant
- Quality Manager Consultant
1997 - 1998
Created in 1989, Atoll is the only implant with a clipped connector. This connection gives a considerable advantage in aesthetics thanks to its perfect adaptability to all cases, the invisibility of pillars and guided sulcus regeneration.
Main Mission:
- Implement a general Quality System according to ISO 9002 & EN 46002 standards.
Results:
- CE mark obtained in November 1997 following 93-42-CEE standard.
- ISO 9002 & EN 46002 Certification in June 1998.
These certifications stabilized the company and helped Atoll to grown on its market place.
Atoll Implant "L'innovation fait la différence"
Atoll Implant "L'innovation fait la différence"
