En résumé

STwenty two years experience in Business Consulting, Project Management and Software Solutions, Europe wide

14 years experienced on CRM field

Contributor to a large number of sales opportunities, across Europe, acting as a Sales Representative or a Presales Project Director

Extensive knowledge of all areas of CRM & B.I. from project studies to integration IT solutions

Siebel Expert Business Analyst CRM and OBIEE.
Siebel CRM 8 Business Analyst Certification.
Oracle Sales Cloud (Fusion CRM) experienced

Specialties: - Program Manager CRM & Analytics Projects
- Change management & training
- Business Consulting
- Pre-sales for RFI & RFP
- Business Development
- Team Management
- Oracle Siebel and Sales Cloud Expert

Mes compétences :
Business development
Gestion de projet
Gestion de la relation client
Avant vente
Conduite du changement
Cartographie des processus
Business Analysis
Logiciel CRM
Business Consulting
Social CRM
Team building
CRM analytique
Business Intelligence
Oracle Fusion CRM
Oracle Sales Could


  • Capgemini - Managing Consultant Application – Cloud CRM

    SURESNES 2009 - maintenant - Business Development and Pre-Sales
    - Business Consulting
    - Project Management
    - Change Management
    - Siebel, Pivotal
    - Oracle Fusion CRM

    Missions :
    - Pitney-Bowes : mission AMOA déploiement Siebel core system en France
    - Société des Bains de Mer (Monaco) : CP Siebel
    - ANCV : AMOA Marketing / Pivotal
    - Bureau Veritas : AMOA Siebel
    - Agence Nationale pour les Chèques Vacances - Business Consulting Marketing
    - Neopost - Etude Telesales – Aide au choix d'une solution
    - MAIF - Etude CRM
  • Freelance CRM Siebel - Consultant CRM Freelance

    2007 - 2008 Lead Business Analyst on Siebel Telco Project - Wataniya Telecom (Algeria and South Africa)
    Billing integration
    Lead Business Analyst
    People Management
    CRM Telco expert
    CRM & B.I. Solution Architect
  • Business & Decision - Manager CRM

    Courbevoie 2004 - 2007 Project Management, Business development, Pre-Sales for RFI and RFP, People Management

    Since May 05 - Project Migration Siebel 7.8 for Telco Mobile Operator
    Projects support for Sales,Marketing & B.I.
    Consulting & Need Analysis – Workshop with end users
    Business Process
    Gap Analysis and Functional/Technical Specifications for SFA, Marketing and B I needs
    Siebel integration with customers website and Back-Office system: need analysis, validation, detailed functional specification, testing phasing and deployment
  • Xansa - CRM Manager

    2003 - 2004 Responsible of CRM Finance offer in France
    Siebel training and deployment
    Projects lead
    Connector Siebel / CTI for trading desk
    Change management and training for BIC Siebel project.
  • SIEBEL - Senior Sales Consultant

    2000 - 2003 Product and technical knowledge
    Siebel technical architecture
    Conception, configuration and tests
    Certifications on Siebel solutions, products, tools, and architecture.

    Pre sales projects
    Qualification, validation functional and technical solution
    Development and demonstrations POC
    Leading discovery sessions with prospects to map requirements to Siebel functionality.

    Business Development
    Participation to business development on Capital Market and Private Banking sectors.
    Marketing events
    Corresponding Emea and HQ product management

    Pre-Sales award 2000


Pas de formation renseignée


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