Saint-Priest France
Solution leader Customer Relationship Management tool.
Mission
• Will take the complete responsibility to secure the end user, business and IT requirements and support the full utilization of solutions.
Authorities
• Prioritize decided changes in the solution like error corrections and change requests
• Secure and Approve communication and anchoring of solution improvements
Responsibilities
• Manage the Process & Solution Key User network in collaboration with the BPD
• Secure solution competence for functional application support
• Main point of contact for business requirement, roll out needs etc.
• Propose needed service level targets (SLA)
• Give input to the yearly Solution delivery plan within the budget frame
• Secure that the Solution delivery plan is aligned with the level of business criticality for the solution
• Ensure that the solution lifecycle is properly executed
• Secure continuity management for the solution
• Define authorization rules for application access and manage application access
• Define and decide which business functionality, or information integrity tests to be part of a user acceptance test
• Communicate EN estimates to the BSPM, Process Manager or equivalent
• Ensure execution of decided requirement requests for the solution
• When applicable participate in new development
• Sets the requirements for and approves hand over from projects to maintenance.
• Propose the release plan for the solution including new development inline with business priorities
• Propose prioritization of changes in the solution like error corrections and change requests
• Make sure that training needs are identified and training plan is secured for the solution including complete training material
to be continued...
Mes compétences :
Tableaux de bord
KPI
CRM
Reporting
Base de données
Customer Relationship Management
Visual basic
Data management
Tableaux de bord sur excel
Data monitoring
SQL
Gestion de la relation Client
Statistiques
Data mining
Communication et Visualisation d'Informations
Gestion de projet
Gestion de solution informatique
Management opérationnel
AMOA
Siebel
Management Fonctionnel
