Thomas POSAR

En résumé

Entreprises

• Doosan Infracore Construction Equipment - Bobcat District Manager Benelux France North

  2015 - maintenant

• Doosan Benelux SA - Warranty Auditor

  2011 - 2015 * Provide in depth Analysis to internal Stakeholders: Regional & Sales Directors over Warranty cost, Legal Department over Dealer termination, Aftermarket management regarding Korean Engineering.
  * Support Product Managers & Service Managers in the field
  * Monitor specific product range and claims for assigned territories: France, Middle East, Africa, CIS.
  * Manage Supplier Recovery analysis & process: 300K EUR from parent company and 48K EUR from Engine supplier

• Doosan Trading Limited - Bobcat Warranty Coordinator

  2009 - 2011 * Reviewed Warranty claims according to Warranty Policy and procedure. ;
  * Identified errors and notify customers of outcome. ;
  * Analysed Warranty and Quality Claim Process in order to make disposition of failed components (new units) by implementing retrofit campaigns into the System.
  * Managed distributor warranty queries & exceptions with support of Service managers and Product managers .
  * Liaised with Dealers and Business Unit to coordinate Retrofit campaigns and part returns.

• Doosan Benelux SA - Warranty Auditor, Bobcat - Doosan

  2009 - maintenant

• Ingersoll Rand International - Bobcat Sales Coordinator

  Sin-le-Noble 2002 - 2009 * Mastered systems & procedures relevant to SOM. ;
  * Focused on customer satisfaction and maintain good working relationships with Sales Department and customer accounts management for several countries (UK, Czech Republic, Middle East, Africa...).
  * Understood needs and impact on and from Supply Chain Management, Credit & Collections as well as Warranty.
  * Contributed to all phases of systems development, including requirements, design, development, user training, data conversion, testing and maintenance to achieve the successful development and implementation of Oracle 11i eBusiness Suite.
  * Provided strong applications support to internal & external customers during Migrations by demonstrating new system features of Oracle 11i and giving feedback to technical team.
  * Acted as first point of contact prior to escalation to CS manager: 90% of disputes resolved within one week. Comply with Sarbanes Oaxley procedures.
  * Trained and supported 5 team members to ensure smooth transfer of territory responsibilities after Customer Service Migration to Dublin.

• Doosan Trading Limited - Bobcat Sales Coordinator

  2002 - 2011

• ORACLE CORPORATION - Senior Finance Associate Specialist

  1999 - 2002 * Validation of order package to ensure completeness of information and compliance with business practices and local legal requirements regarding Revenue Recognition corporate policies
  * Responsible for Financial orders processing and maintaining relationships between customer, financial institutions and local Head office
  * Close collaboration with respective departments both inside IeBC and local country
  * Approval for simple order variations from Junior Process Specialists.
  * Contribution to continuous business process review and improvement
  
  HERTZ EUROPE LTD

• Hertz Europe - Telemarketing Specialist French market

  1998 - 1999 * Highest sales ratio French market ;
  * Trained agents. ;
  * Liaised with the customers to introduce changes and solving implementation errors. Focus on business growth of the company with achieves customer statisfaction

• Marine Nationale - Navigator

  Paris 1995 - 1997 MARINE NATIONALE (French Navy)
  Served on a Frigate (Anti-Submarine Warship) as a navigator and participated to numerous Military exercises both in Mediterranean and Northern Atlantic areas.
  Finished military service at the rank of Petty Officer.

Formations

• IPICS (Dublin)

  Dublin 2004 - 2005

• Ecole Supérieure Des Pays De La Loire

  Angers 1993 - 1995

Réseau

• Arnaud GABARRE

• Buntinckx PAT

• Caroline BOURGUET

• Christophe CAMUS

• Conal MCCAFFERTY

• Olivier COISSAC

• Rodolphe PETIT

• Sylvain LAUNAY

• Vincent CHAUVET