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Tony LANCIEN

Paris

En résumé

Experienced industrial engineer with strengths in field services, sales support and business processes optimization.
Proven skills in cost & product quality improvement ,data's analytics and worldwide service providers management.

Entreprises

  • MobiWire - After-sales engineer

    Paris 2014 - maintenant - Management of the repair centers (service providers) per area : SLA negotiation, selection, audit, quality and technical follow up, spare parts management. ;
    * 11 centers (1 détails hereunder), 50 technicians

    - Set up Quarterly After Sales activity review meetings with customer quality presence (Tele2, Telenor, ZAP, Eplus, VODACOM, SFR ...)

    - Drive improvement activities to meet the customer rating and ranking goals.

    - Management of the quality improvement with Mobiwire Mobile Ningbo (China, ex-Sagem) ;
    * Implementation and verification of quality corrective/preventive actions in ARC. ;
    * Set up short loop process for quality improvement (defective products analysis, root causes analyse)

  • SAFRAN (Aircelle) - Apprentice Engineer

    2011 - 2014 - Design to Cost department: Maintained and developed a SharePoint Website Intranet Portal (functionality, designed, optimization) ;
    - Design to Cost department: Elaboration of the COMAC C919 Business Plan (Aircraft Nacelle) ;
    - R&D on composites department: Implementation and realisation of infusion process tests ;
    - Customer support department (UK, 4 months) : Implementation of working time process and tools improvement

Formations

  • ESIGELEC

    Rouen 2011 - 2014 Ingénieur Generaliste

    3 y-r Engineering school

    Accreditation by the French Conference of Top Management and Engineering Schools (CGE)

  • IUT Evreux

    Evreux 2008 - 2011 DUT Mesures Physiques

    A two-year university degree (Mathematics, Electronics, Physics)

Réseau

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