Vincent GAMBIN

En résumé

Entreprises

• IBM - Responsable d'unité de service informatique

  Bois-Colombes 2014 - maintenant Responsable d'équipes délivrant des services pour plus de 85 clients Français, services allant du monitoring (système, applicatif) jusqu'au niveau d'architectes sur les parties système, Database, Storage, Application, ERP, virtualisation,...
  Mon role est essentiellement :
  - Définir et coordonner l’exécution de la stratégie d'expansion et de transformation de cette unité comptant 13 managers pour environs 400 personnes.
  - Avoir la responsabilité des couts et de la productivité des équipes, ainsi que de la qualité délivrée, mesurée au travers de SLA.
  - Assurer la qualité de l'environnement de travail pour conserver ou améliorer l'engagement des équipes.
  
  En plus de cette responsabilité, je suis en charge de la transformation organisationnelle basée sur la méthodologie Agile pour le centre de service de Brno.
  

• IBM - Responsable d'unité de production informatique

  Bois-Colombes 2013 - 2014 Responsable de l'unité "system operations" et "production control", en charge du monitoring des systèmes et des environnements de batch et automatisation applicative.
  Responsabilités principales :
  - Leader et manager une équipe de 11 managers, pour un total de 450 personnes environs.
  - Assurer que le service délivré pour plus de 200 clients Européens est au niveau de qualité attendu (multiple SLA par compte) tout en ajustant l'organisation à la stratégie d'IBM.
  - Délivrer une productivité annuelle de 16%
  - Assurer la compliance tant au niveau du cadre de service, que de la conformité des systèmes et environnements utilisés pour délivrer le service.
  

• IBM - Global Project Manager

  Bois-Colombes 2010 - 2013 - Part of a Global team, responsible for managing the IT Services Delivery transformation to strategic locations using IBM's global framework, Lean, and Six Sigma principles.
  - Support of transformations in most of the European countries (France, Netherland, Switzerland, Sweden, Poland, Spain), and India. These transitions and support included :
  o In-country training of Lean principles and how it applies to the IBM standards for IT Services Delivery;
  o Performing gap analysis between current work processes and the IBM Standard model
  o “Program Managing” the transition of work into the business model consisting of standardized business practices, statistical process measurement, visual management, continual improvement methodologies, and culture building.
  - Working with executive level of management in order to ensure the success of the change by coaching and teaching how to drive improvement using Lean principles.
  

• IBM - Manager - Service Delivery

  Bois-Colombes 2009 - 2010 People and Production manager of Batch Management environment for major French accounts.
  
  - People / Production manager of a team of about 40 IT Specialists working on Application environment (Transactional / Financial / Business)
  - Managing day to day activity :
  o Hiring : about 20 people on boarded in total on this period.
  o Skill management : ensure the right level of skills to cover the scope of activity.
  o Business development : develop a strategy to successfully integrate new activities
  o Efficiency : ensure that the cost of the team is under control and that benefits are done.
  o Quality tracking : develop appropriate management system to track and develop the quality of the service provided. Ensure reporting to the end client.

• IBM - Project / Program manager - LEAN / Quality

  Bois-Colombes 2008 - 2009 Responsible for one of the main transformation initiative in a branch of multinational (structure of about 2500 people)
  
  Scope of activity :
  - Manage a direct team of 8 persons (extended team of 32) responsible to implement LEAN methodology on IT services
  - Lead a team responsible to drive and report the quality in the same structure.
  - Implementation of a new quality structure both focus on clear definition of indicators and management system to drive and support the improvement.
  
  Main achievements :
  - Participation to more that 60% to the overall efficiency targets.
  - Enable the change of mindset in the organization in terms of problem solving and reactivity to change.

• IBM - Project Manager

  Bois-Colombes 2006 - 2008 Transition manager (2006)
  - Manage the setup of local teams to enable the transfer of activity from the sending country to the offshore location
  
  LEAN project manager(2007)
  Implement the Lean methodology in diver units.
  Drive the project on a scope of about 100 people.

• IBM - System and Network administrator

  Bois-Colombes 2004 - 2006

Formations

• Université Littoral Licence Professionnel RSC

  Calais 2002 - 2004 Systèmes et Réseaux informatiques

Réseau

• Agnès BAUDANT

• Ali BEN HADJ

• Françoise JASNAULT

• Jean-Luc CLUZEL

• Martina GALLIN MESSERSCHMIDT

• Myriam MALUCELLI

• Oussama KAMOUN

• Thierry HEITMANN

• Vincent COATANEA