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Virginie AUMONT

Issy-les-Moulineaux.

En résumé

Forte expérience dans le support, le service et la satisfaction clients et partenaires. Gestion d'équipes performantes aux profils très variés, identification des opportunités d'amélioration et développement de partenariat stratégiques.

Customer Satisfaction and Support leader with an extensive experience in managing pre-sale and post-sale support teams. Building performing teams in complex and dynamic environment, identifying any opportunity to improve the business, developing strong and strategic partnership with stakeholders.

Specialties: People management, Coaching and Mentoring, Technical support, Customer and Partner satisfaction, Project Management, Business Insights, Crisis and Change management, Outsourcing and insourcing, Cloud computing, Marketing.

Mes compétences :
Gestion de crises
Gestion de projet
Gestion du changement
Management
Service client
Support
support technique
Technique

Entreprises

  • Microsoft - Area Lead, Customer and Field Advocacy

    Issy-les-Moulineaux. 2010 - maintenant Drive Customer & Partner level of experience, loyalty and satisfaction by ensuring end to end timely execution, service quality and process optimization.
    Management of the People Role Evolution program in EMEA to increase Expertize, Skills and Career path in teams through provision of change-management techniques or the Root Cause Analysis project to deep dive in our data mining.

  • Microsoft - Escalation Manager, Technical Support, EMEA

    Issy-les-Moulineaux. 2005 - 2010 Backline teams - Senior engineer management, virtual EMEA teams with remote relationships, worldwild relationships with peers and product groups
    Building of an Escalation team in EMEA, relationships with US and different product groups, consistency with Windows Server strategies, critical situations and customer complaint management.
    Driving projects with people, image and social impacts for a special outsourcing plan.

  • Microsoft - Team Manager, Technical Support, France/EMEA

    Issy-les-Moulineaux. 1998 - 2005 Frontline teams - several teams with different profiles – junior & senior – and size
    Participation in special projects: Implement New Support tool, Change support organization in pilot phase, Build specific support team for a marketing program

  • Sybase - Manager Support & Escalation

    Paris 1993 - 1998 Responsible for technical support, escalation and maintenance services
    Financial responsibilities (Headcount, Hardware, Travel & Expense and training budgets)
    Report directly to the product unit director

Formations

Réseau

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