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Vladimir LUKIC

BRUXELLES

En résumé

Mes compétences :
Service Delivery
Project Management

Entreprises

  • Voo - E2E Process Analyst

    2013 - maintenant Process As Is and To Be (analysis, design, implementation, documentation and efficiency assessment with KPI )
    Existing process improvement
    Use Cases definition
    Training
    Support for the testing
    Support for the change management

  • BNP Paribas Fortis (Axen/Alten) - Business Analyst

    2011 - 2012 Analysis of gaps between accounting and reporting tools
    Analysis of processes
    Business requirements to all concerned stakeholders
    Coordination with IT and Business
    Testing coordination
    Reporting to Management
    Project lead on 'Securities Referential' topic

  • BNP Paribas Fortis (Axen/Alten) - PMO

    2010 - 2011 Budget control and forecasting
    Reporting to Management and Stakeholders
    Project control and quality (milestones, requirements ...)
    Interdependencies and risks identification and follow-up
    Support the Program Managers in daily activities
    Communication (SharePoint administrator, newsletter ...)
    Setup of the PMO processes and templates
    Meeting preparations (steercos, interprojects ...)

  • WIS Telecom (ex MLink) (Axen) - Project Coordinator

    2009 - 2009 Network deployment coordination for international customers
    Coordination between Provisioning, Engineering and Billing teals
    Schedule of remote fields intervention
    Reporting on progress and RFS estimated time to Management, Routing and Sales
    Complete costing to Sales department
    Suppliers management (orders, negotiations, deliveries, handovers ...)
    Coaching of the internal employee

  • France Telecom - Mobistar (Axen) - Service Support Expert

    2008 - 2009 Process PIR (Post Incident Review) : Incident et Problem Management

    Support aux équipes opérationnelles IOCO (Customer Care et Supervision)

    Amélioration de process et de la qualité des équipes de niveau 1 (training, coaching, suivi des indicateurs)

    Handover des activités et compétences vers la nouvelle structure SSPO (Roumanie)

  • CIRB (Axen) - Project Coordinator

    2007 - 2008 Coordination pour le déploiement d'un réseau fibre optique sur la Région de Bruxelles Capitale

    Gestion du développement de plusieurs applications internes :
    - NIM pour la transition IrisNet
    - SIG pour la cartographie des fibres optiques

  • Axen/Alten Belgium - Consultant

    2006 - 2013

Formations

  • Telecom Lille 1 (Villeneuve D'Ascq)

    Villeneuve D'Ascq maintenant

  • Université Lille 1 Sciences Et Technologies (Villeneuve D'Ascq)

    Villeneuve D'Ascq 2002 - 2007 Réseaux et Marketing

  • Lycée Léonard De Vinci

    Calais 1999 - 2002 Bac S Sciences de l'Ingénieur

Réseau

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