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Yassine NAAM

CASABLANCA

En résumé

After many years of working for multinationals in various roles, I am now fully involved to offer my expertise in improving the effectiveness of sales and business development.

Qualities and fields of expertise:
Entrepreneur-mentality with strong leadership.
-Ability to define development policy of customer satisfaction and customer loyalty.
-Conduct of key strategic initiatives.
-6 Years of experience in team management management in the remote client and direct sales relationship.
-Construction of infrastructure, despite an aggressive growth (start from scratch)
-Align and develop large organizations with several hundred people.
-Mobility and ability to work in different cultures.
-Versatile and proven competence in the management and training of teams in several sectors (Retail, Recruitment, Offshore, Training, Sales in BtoB/BtoC).

Entreprises

  • Confidential - SENIOR Key Account Manager

    2015 - maintenant -Business development for Morocco and MENA Region.
    -Set with the top management the jobboard's sales and marketing strategy .
    -Ensuring and managing customers relationship.
    -Key Account Management.
    -Headhunting.
    -Assesment.
    ...

  • AT consulting - Sales Director

    2015 - 2015 Developing strategy, tactics, sales plans and profit targets
    Developing relationships with clients
    Identifying and reporting on business opportunities in target markets
    Representing the business at conferences, trade fairs and networking events
    Maximising new business development opportunities
    Overseeing a sales team
    Ensuring the Back up of the General Manager

  • Avis Maroc - Global Key Account Manager

    Casablanca 2014 - 2014 -Manage client portfolio (Retention & Development).
    -Establish new business proposals.
    -Ensure the commercial development of car rental (LCD, LMD, LLD)
    -Management of different contracts: account opening, renewal.
    -Communicate reporting statements and analyze customers' vehicle fleets
    -Assisting clients in their daily fleet management.
    -Prospecting Global and international accounts.
    -Ensure booking vehicles for short and medium term (corporate clients)
    -Matching and developping internal practices compared to new practices on the automotive market.
    -Ensuring credit collection.

  • C2COMPETENCES - SALES DIRECTOR MENA

    2010 - 2014

  • Pôle RH - SENIOR SALES PROJECT MANAGER

    Casablanca 2009 - 2010 - Interim Management of 800 employees (Bondy, dry Noisy, Noisy le grand, the
    White mesnil, nogent sur ​​oise).
    - Management and implementation of the assessment center Pole RH Morocco
    -Manage Relationship with global accounts top managers.
    -Prospect and develop sales of recruitment and training for France and Morocco.
    -Participate on different recruitment sessions.
    -Develop, Manage the company's website .
    -Develop, and manage various training modules by the firm.
    -Représent the company in during the seminars and forums.

  • C2COMPETENCES - GLOBAL KEY ACCOUNT MANAGER

    2008 - 2009 -Develop the company’s business strategy for MENA region.

    -Management on Behalf of 7 employees (3 recruitment officers, 3 sales officers, 1 HR assistant).

    -Back upping the sales manager.

    -Develop and conduct training of sales teams for internal staff and clients’.

    -Driving the assessment tasks for executives and middle sales managers.

    -Prospect global accounts in Morocco, Algeria, Libya, Tunisia and Dubai.

    -Represent the company at forums, and academic seminars.

    -Implementation of action plans along the improvement’s axes target (Recruitment, Training, restructuring).

    -Set and apply the sales and contract process for BtoB and BtoC services.

  • Dell - Commercial Quality Coach (Sales support assistant)

    MONTPELLIER 2005 - 2008 Coaching and managing a team of 15-20 IT sales agents to sale software and peripherals for the French market. (7 BtoC and BtoB 8 )

    - Analyze the results and develop action plans according to the improvements reasons identified.

    - Follow closely with the assistant team leader the new hired sales agents. - Ensure the evaluation interviews (One to One) Weekly, monthly and quarterly meetings.

    - Ensure compliance with DELL’s quality standards in collaboration with the Quality department.

    - Establish and provide training plans by targets and products improvement.

    - Maintain customer satisfaction rate of 90% during 3 quarters. - Analyze the feedbacks from customers’ satisfaction surveys and implement corrective actions according to the nature and impact of customers’ feedbacks.

    -Report daily to the Channel sales leader.

    -Establish the challenges within the budget allocated to each action.

  • Dell - Sales Assistant Team Leader

    MONTPELLIER 2005 - 2005 -Assist the sales manager in daily tasks( back and front office )

    -Ensure good on boarding conditions for each new hired sales agent.

    -Provide competitive intelligence by coordinating with the marketing department. -Ensure and monitor the implementation of action plans implemented by the sales manager.

    -Consolidate achievements and prepare weekly’s meeting presentation. -Ensure compliance with DELL’s quality standards in collaboration with the Quality department

    -Participate in customer segmentation and assign them according to their potential to the right sales agent.

    - Back upping the sales manager during his travels.

    - Establish the HR monthly report.

    • Obtaining Exceptional rating ( evaluation system established each semester )

    • Promotion to the position of Sales support assistant at the launch of the a new activity site (software and peripherals) in Casablanca.

Formations

  • Trinity University Of Dublin (Dublin)

    Dublin 2004 - 2010

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