Yohan GOUÉ


En résumé

Rigorous, conscientious and dynamic
Good relationship
Ability to work independently or in a team.

Mes compétences :
Support client
Requête SQL
Base de données
Gestion de projet


  • Edt Sas - EDI Project Manager

    MONTBONNOT ST MARTIN 2018 - maintenant
  • XPO Logistics - EDI Project Manager

    Lyon 2016 - 2018 - Implementation of "order tracking portals" / "order entry portals" for customers (analysis, configuration, training, post go-live monitoring)
    - Implementation of supplier/customer EDI flow
    - Turnkey EDI flow migration
    - EDI project management with Shippeo (coordination of the different actors, collection of user requirements, test, commissioning, post go-live monitoring)
    - EDI project management with Calvacom (coordination of the different actors, Collection of user requirements, specifications writing, development follow-up, test, commissioning, user training, post go-live monitoring)
    - Organization of meetings, drafting of minutes
    - Functional/technical settings, test and deployment
    - Reporting of statistics

    Tools : Internal TMS, SAP, database, WebEDI portals, Microsoft Excel and SB2BI Platform (ex-Sterling Commerce of IBM)
  • XPO Logistics - EDI Support Level 2

    Lyon 2011 - 2016 - Treatment of level 2 EDI requests and incidents
    - Contacts with customers, group agencies and hotlines (internal and external)
    - Supervision of business flows (integration in TMS, Traceability, SAP)
    - Database queries
    - Organization of meetings, drafting of minutes
    - Reporting of statistics
    - Collection of user requirements and drafting of evolutionary/corrective TMA requests
    - Documentation writing (user manual, helpdesk level 1 procedure)

    Versatile job, support for different application areas processing
  • AIRRIA - Computer and telecom maintenance technician

    Meylan 2008 - 2011 - Appointments socket, customer service
    - Responsible for the Center/North Drôme/Ardèche sector (1 person under my responsibility)
    - Intervention planning management
    - Contacts with customers (private or professional) and hotlines (internal or external)
    - Training and initiation of customers in the use of the Internet and e-mail tools
    - Installation, troubleshooting and diagnosis of Telecom and Internet network problems
    - Customer payments management
    - Material stock management



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