IBM Global Services
- Consultante assurances senior
Bois-Colombes Cedex 2008 - 2011
SwissLife Belgium
- Business Analyst
2005 - 2008
SwissLife Belgium
- Business Analyst
2005 - 2008participation+ coordination of a large project, implementing a new software in individual life insurance used by operational administrators
o Back-up of the project manager,
o Analyze and define all the business needs- Writing requirements, process needed for the project,
o Supervise and coordinate testing,
o Intermediary between Operations, IT, Product Management regarding the new implementations required, monitoring of testing, setting in production and the project’s evolution.
- Implying a follow-up and knowledge of the budget available for the running project.
SwissLife Belgium
- Technical Support
2004 - 2005Support technique des utilisateurs en gestion vue indivuduelle+ testings pour implémenter nouveau software vie individuelle.
SwissLife Belgium
- Gestionnaire vie individuelle (senior)
2001 - 2004Gestionnaire vie individuelle+ back-up chef de service impliquant connaissances appronfondies de la vie des produits fiscalisés et non fiscalisés - Gestion de l'émission jusqu'à liquidation des contrats (nouvelles affaires, transformations, scissions, rachats, décès etc..)
Fortis
- Teleopératrice
1999 - 2001Teleopératrice contact center de Fortis- Chargée + conseillère clientèle (conseils+ daily banking) pour produits bancaires, assurance et boursiers.