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Vistaprint
- Operations Support Engineer
Paris
2014 - maintenant
• Resolving problems (often requiring strong SQL skills), determine root cause and business impact, propose long term prevention, and report on those activities.
• Being in charge of the creation and ownership of operational tool-sets for the Software development team and its business partners
• Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the team
• Prioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams in operational support and operational tool-set administration and development asks
• Escalating to development, marketing, and track problems through resolution, using both manual and automated tracking systems; training business in the use of tools.
• Proactively recommending improvements to the tooling and processes, to prevent business losses and improve efficiency.
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Vistaprint
- IT Systems Administrator
Paris
2012 - 2014
Provide excellent customer service remotely and thru phone.
Primary initial contact for all desktops/laptops, blackberry and printers issues
Troubleshoot and solve common IT issues (password resets, computer hardware failures, software installs, access requests, etc...)
Support/administer Active Directory, SharePoint, MS Exchange, virus/spam detection
Follow and implement security policies while carrying out desktop support
Documentation as needed
Physical movement of IT or other office gear as needed
Work on projects as needed (innovation, automation..)
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