Mes compétences :
Microsoft Visio
Oracle
ORDER TO CASH
Process
Process improvement
Entreprises
Ingersoll Rand
- Marketing Analyst
Sin-le-Noble2008 - maintenantCollecting and analysing market & demographic data
Distribution channels, industry sales through questionnaires, surveys, industry associations, trade statistics and media.
Identifying and monitoring competitor activity
Researching market conditions and industry changes/trends to adapt marketing strategy.
Generating reports to determine market share.
Promotions tracking.
Managing EMEA customer satisfaction survey process
Survey creation, distribution, data analysis, result tracking and process and content improvement, internal and external communication.
Ingersoll Rand
- ORDER TO CASH AND TREASURY PROCESS OWNER/BUSINESS EXCELLENCE ANALYST
Sin-le-Noble2006 - 2008Evaluating, managing & implementing key, value-added Order to Cash &Treasury Process Improvement Projects using the Six Sigma and Lean design tools.
Improving the process of software delivery and support to the IRI OTC& Treasury Team.
Utilizing process & system knowledge to support OTC and Treasury functional team members through training and process awareness.
Functional “Owner” of IRI Order to Cash and Treasury policies, procedures
and process flows.
Working with the Quality manager to establish a framework of documentation excellence within OTC and Treasury
Developing benchmarkable standards and metrics in order to sustain and drive improvements
Ingersoll Rand
- CREDIT AND COLLECTION COORDINATOR (FRANCE, ITALY, EE AND MEA MARKET)
Sin-le-Noble2003 - 2006Establishing & maintaining credit limits in line with IRI credit policy
Collecting all due receivables in line with credit terms.
Monitoring & actioning all orders on credit hold daily.
Attaining all monthly KPI targets including collection efficiency & DSO.
Managing & resolving issues with respect to customer disputes with the order management, warranty & pricing functions.
Supporting IR business units in the establishment of new credit accounts
Reporting of Monthly receivables
Periodic meetings with customers & regional sales managers to reconcile accounts & develop payment plans & schedules.
Hertz
- SENIOR CREDIT CONTROLLER
Montigny-le-Bretonneux2002 - 2003Ensuring a portfolio of key accounts were correctly managed and reconciled.
Collecting all monies in a timely and efficient manner through constant interaction and communication with the customer.
Maintaining awareness and expectation of productivity targets in order to ensure continuous improvement of processes.
Recommending cancellations, suspensions and referrals so as ensure bad debt exposure is kept to a minimum.
Escalating issues as and when they arise to ensure effective management of accounts.
Managing the Direct debit process for the Italian market
