Alexia MARVIE

En résumé

Entreprises

• Walton Capital Management - Sales Assistant

  2014 - maintenant

• Rocky Mountain Chocolate Factory - CUSTOMER SERVICE

  2013 - 2013

• Oxylane (Decathlon) - Customer Service Manager

  2011 - 2013 Customer Service
  • Welcomed customers in a friendly and professional manner
  • Responsible and accountable for accurate cash ins/outs
  • Assisted clients to resolve problems
  • Responsible of store Customer Service policy and its application
  • In charge of promoting services.
  • Charged of customer communication through the website, emailing, social networks and posting for special offers and upcoming events
  Management
  • Managed a team of 10 cashiers and sellers
  • Supervised 8 Managers in their Human Resources Management.
  • Certified conformity of human resources in relation to the law, the Labour Code and the collective agreement
  • Coordinated all training store and led a training team of 15 Sales Representatives and Managers
  • Organized training courses to improve Sales skills
  Financial
  • Analyzed the daily and monthly performance indicators (turnover, margin, profit).
  • Wrote a trade policy in order to estimate resources and spending for the coming year
  • Chose product lines.
  • Stared objectives and realized the projected budget for the coming year

• Oxylane (Decathlon) - DEPARTMENT MANAGER

  2009 - 2011 • Managed a team of 5 sellers
  • Communicated offers and events concerning my department via emailing
  • Circulated internally all information about training (dates, projects, training rates)

• IFAG - Etudiant en école de commerce

  2006 - 2009

Formations

Pas de formation renseignée

Réseau

• Alexandre CHABANCE

• Astrid DENIS

• Christophe EMILIEN

• David LAROCHE

• Quentin MAUGER

• Sabrina LARRIEU

• Sebastien RIONDET

• Sophie GAUTHIER

• Thomas DAVY