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Alexia MARVIE

CALGARY

En résumé

I come from France and I arrived in Vancouver in June 2013. I came here with a work holiday permit. I am very enthusiastic and determined to be part of this wonderful seeting, discover new places and meet new people.

My professional experience includes over 3 year in Customer Service and Management. However I would convert me and integrate communication services that fit my studies.

Mes compétences :
Management d'équipe

Entreprises

  • Walton Capital Management - Sales Assistant

    2014 - maintenant

  • Rocky Mountain Chocolate Factory - CUSTOMER SERVICE

    2013 - 2013

  • Oxylane (Decathlon) - Customer Service Manager

    2011 - 2013 Customer Service
    • Welcomed customers in a friendly and professional manner
    • Responsible and accountable for accurate cash ins/outs
    • Assisted clients to resolve problems
    • Responsible of store Customer Service policy and its application
    • In charge of promoting services.
    • Charged of customer communication through the website, emailing, social networks and posting for special offers and upcoming events
    Management
    • Managed a team of 10 cashiers and sellers
    • Supervised 8 Managers in their Human Resources Management.
    • Certified conformity of human resources in relation to the law, the Labour Code and the collective agreement
    • Coordinated all training store and led a training team of 15 Sales Representatives and Managers
    • Organized training courses to improve Sales skills
    Financial
    • Analyzed the daily and monthly performance indicators (turnover, margin, profit).
    • Wrote a trade policy in order to estimate resources and spending for the coming year
    • Chose product lines.
    • Stared objectives and realized the projected budget for the coming year

  • Oxylane (Decathlon) - DEPARTMENT MANAGER

    2009 - 2011 • Managed a team of 5 sellers
    • Communicated offers and events concerning my department via emailing
    • Circulated internally all information about training (dates, projects, training rates)

  • IFAG - Etudiant en école de commerce

    2006 - 2009

Formations

Pas de formation renseignée

Réseau

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