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Amélie DHERRET

ANNEMASSE

Electionsmunicipales 2026

RETROUVEZ GRATUITEMENTRésultat municipales à Annemasse
Résultat municipales en Haute-Savoie

En résumé

Mes compétences :
Vente

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Entreprises

  • TO DO TODAY - Manager of Operations

    2015 - 2018 • TO DO TODAY is the leader on the swiss Corporate Conciergerie market and offers private services to companies’ employees on their workplace
    • Head of Operations Department, directly reporting to the CEO
    • Development and management of Corporate Conciergeries
    • Financial analysis and strategic planning
    • Key account management: service development, reporting, customer service, satisfaction monitoring, quality management (ISO certification in progress)
    • Customer loyalty strategy: communication campaigns, on-site events
    • Recruitment, training and management of the Operation team (15 people), process improvement, objectives achievement
    • Providers supervision: partnership negotiation, logistic organization

  • Hôtel Beau Rivage - Global Key Account Manager

    Genève 2013 - 2015 • Customer portfolio development for the swiss and UK market (both corporate and leisure markets)
    • New clients acquisition
    • Contracts negotiation
    • Production analysis and reports
    • Mailing and promotion campaigns
    • Clients database management
    • VIP groups’ stay organization and coordination
    • Business trips in Switzerland, UK, Germany and France
    • ISO certification project

  • Crowne Plaza Geneva (Intercontinental Hotel Group) - Genève - Meeting Event Coordinator

    2010 - 2013 • Planning and organizing events for up to 400 people (residential seminars, gala dinners, cocktails and weddings)
    • On-site events coordination
    • Billing, post-event analysis
    • Clients: Non-Governmental Organizations, Missions, Local and International companies, events agencies
    • Duty Manager: complaints handling (evenings and weekends)

  • Hôtel Hermitage 5* (SBM) - Monaco - Front Office Receptionist

    2008 - 2009 • Part of the Leading Hotels of the World
    • Welcoming guests and taking care of their stay
    • Bookings handling

  • Hôtel Hermitage 5* (SBM) - Monaco - Meeting Event Coordinator

    2008 - 2008 • Planning and organizing events for up to 200 people (residential seminars, gala dinners, cocktails) in the Société des Bains de Mer resort (4 hotels and 30 restaurants)

Formations

  • Bristol Business School (Bristol)

    Bristol 2006 - 2007 Bachelor's degree

  • ESTHUA

    Angers 2005 - 2008 Master's degree

Réseau

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